Shake Shack First National Building Downtown Detroit

My husband and I had a wonderful experience at this new location! They opened about a month ago. This one is located with two sets of doors, one on the outside of the mall near the Asian Fusion restaurant and Nordstrom. There?s doors that lead straight into the mall from there, too. There are 4 ordering pads in front of the register as you walk in, so you can take your time looking at the menu and order at your own pace. The management is very kind, and the food is delicious as you?d expect at Shake Shack. Mobile ordering is an option, so you can pickup when you need to, and there is lots of indoor seating if you?d like to stay, though.

I never had Shake Shack before and it blew my mind lol. Got the Shack Stack and was so good didn't need ketchup which is amazing for me. The parm/truffle fries are ridiculously good.. perfect crisp outside and soft inside.. Plus the shake is so creamy and delicious.. 100% will order again soon.

Located inside the Burlington mall, this is your typical Shake Shack. Staff is friendly, and food is typical of other Shacks. Nothing too exciting here, but you'll get some sustenance relatively quickly and be on your way.

The food is good, which is why they get three stars, but the front of house is a mess. They rely on kiosk ordering which would be fine if they worked. One has no way to pay, and another is broken. As you can see from other reviews this is a problem that has persisted for months. The ketchup pump and water dispenser is also broken, also for months. The tables and floors are filthy. Do something Shake Shake, almost all the negative reviews are because you completely neglect your dinner room.

I?m obsessed with Shake Shack! Definitely my favorite burger and I always crave it. I?ve been to this Burlington location three times and the last two times haven?t been great. I always get a ShackBurger and the burger has been over cooked/crispy on the outside (almost tasting like corned beef hash) and the lettuce and tomato were very weak (tomato slices haven?t been juicy at all and they?ve been small; lettuce has been so thin and a little wilty). This is the closest Shake Shack to me so I plan on going again in the future, but I hope they step up their game. I went to the Cambridge location a few weeks ago and the burger was stellar.