Fogo De Chão Burlington

Our family decided to received new year for first time out of home and we choose Fogo de Chao, our expectations were very high. To Start my review I gonna clarify that is was our first time in this restaurant and tge crew already know it. We open ordering drinks we all received our drink but not my bother in law, we all start eating some entrees after 20 minutes we had to asked again for the drink finally he drinks arrive 10 minutes more. At the point we begun to eat meets. We requested what and how we like the terms unfortunately just 2 of us eat medium term all the rest well done or al least medium well but unfortunately we keep getting **** terms. We had to discard 1 dish of meet because the waitress looks like are in hurry to cut and ran don't pay attention to us requesting, we arrive 11 pm for 1220 we still want to try the cuts but our table look like are the last option to show up or offer new cuts by the end of the show two of us were unsatisfied at all we still waiting for food that never arrived, by the time waitress come to pick up all the remaining dishes he drops a knife in my chest I got all dirty plus my dress. The guy just say sorry laughing 2 times wow laughing???? I have to scream please bring me a napkin rigth now this was awful, welcome dessert time they said dessert courtesy of the house wow at least something generous from them, guess what I ordered 4 dessert for 4 of us but we are 7 in total the guys never approached to other to take order it's fine we decide dont bother and just get and share 4 desserts guess what's awfully presentation special for the acai chesscake looks like they just throw it in the plate we didn't touched, one of our kids was out of dessert at all. We were attentended may around 6 different persons any of them were smiling or try to be nice just 2 of them tried to be nice but come on! we are experiencing a welcome new year and the environment wasnt great in my personal opinion by the amount we paid.

Delicious! It was absolutely packed even with the extra tables they put in. The food was great and we’re grateful for the staff that worked late so we could have a great evening out.

We were a group of 6 people having our New Year’s Eve dinner, but this restaurant was a bad choice to start our 2024. Waiters were extremely rude. Buffet and meat were scarce. We had to literally “hunt” waiters and servers to serve us drink and meat. When we complained to the manager about the situation, he told us that the employees were already tired and wanted to leave because it was New Year. We replied to him that the same amount we would pay when they opened or when they closed was the same. We didn't understand why the restaurant was open on New Year's Eve, if people were unmotivated to work that day. It was my friends first time in that “restaurant “ and were impressed by the lack of professionalism from the waiters to the manager. Even a receptionist was unprepared for the simple job of finding my name on the reservation or directing us to the table. We are sharing our feedback to everyone around us. My company's New Year's party was scheduled to be there, but we have already canceled our plan. Thirty customers who will never go to this place. I hope they spread our feedback and let everyone know how bad this place is. Change or close the doors. What a shame.

Food was decent but none of the servers seemed to want to take ownership for the table. It took multiple requests for anything we needed. The manager came over to ask how things were and he was told we had been waiting on a glass of wine for a long time, but he also didn’t take ownership and we had to ask a third time for it.

This is complicated This was our second visit to FdC but it was NYE which is why this is complicated. I think on a typical night the issues we experienced would not have happened. But we chose this thinking it would be festive and it was. PROS: I requested a table by the window (thinking this would get us some elbow room on a busy night and we were seated in the bar area which was GREAT because we had plenty of space around us. Thank goodness! The meats are fantastic!! The severs come around frequently in the beginning and we saw 6 meats: Sirloin, Picanha, Chicken, bacon wrapped steaks and sausages (well presented! and lamb. CONS: Our drinks were completely wrong. We did not see 15 meats. It is very expensive and you can go to another Churrascaria and pay less. The main dining room was very busy and I'm so glad we were not up against the buffet. It almost seemed like they brought in MORE tables? It felt like a feeding frenzy. Lastly, there should be a dress code because it's disappointing to see people walking around in sweats, jeans and t shirts in a place like this on NYE. Those who were dressed made the place feel like a special occasion.