On The Border Mexican Grill Cantina Mall Of Georgia

Today with my daughter - the manager Mitch was so friendly and helpful for his associates, he was an atem of fresh air and he did everything possible to ensure that our visit was top notch! our waitress ashley was attentive, professional and very nice as well as an excellent waitress. we appreciate all their hard work, although they didn't have much personal. these two deserve a push for everything they have to do every day!

Horrible experience. I got the build your combo with 3 items; 2 crispy shell tacos and an enchilada. The taco shells were stale and the tortilla shell for the enchilada was hard as a rock. I actually had a hard time cutting it with a steak knife. The mens restroom was atrociously filthy with toilet paper and paper towels all over the floor, and the floor around the urinals and toilets looked like they hadn 't been mopped ever! The only good about the whole experience was our waitress. She was new but very attentive to our needs. We didn 't say anything about the food; I felt it better to report the issues here so more people could benefit from our experience.

This was an awful experience. The restaurant was dirty the bathrooms were absolutely atrocious. The food was terrible. We both ordered the grand Taco salad with beef. There was no beef, the taco shell was very cold. The salsa was sitting on a counter in their kitchen wirh out any wrap on it. The chips were full of oil and salt, they were so greasy my husband tried wrapping them up to get the grease off to no avail. We paid the bill without eating . Told our serve how awful it was. She still brought the entire bill out didn't apologize nothing. Strongly recommend not going here ever.

This place has gone so downhill. Once was a favorite of ours: service was good, and food was consistently tasty. Over the past year or two we've been probably 3 times, each time swearing we won't be back. I understand staff shortages and can put up with slow service. But the food is TERRIBLE. On our last visit the ends of my wife's enchiladas were so tough and dry they were inedible. The only way we'll ever return is if I hear from someone else that they've turned it around.

This was a very unfortunate experience. I have always loved On The Border, however my experience at this particular location was subpar, to say the least.Staff was friendly and nice, overall.Food was barely palatable.I understand the “lack of workers” but this should not affect the quality of food I have come to expect from this franchise.This location could use an awakening from ownership, or be expecting doors to be closed up.