TGI FRIDAYS - Buffalo (Galleria)

Very nice ,everyone was nice and pleasant. Service was fast.

We went to try the endless appetizers. One menu said $10 but the other said $12. Of course there was a price increase which was disappointing. Still a decent deal though.

Our FIRST impressions were very disappointing. My major complaint is about the receptionist. I called as we left a theater in the city. The hostess who answered the call was not at all friendly, and mumbled through a recited greeting, as she told me to reserve through Open Table. So I hung up and made the reservation. Once we arrived, the same person continued to be unfriendly... almost morose, and was unable to locate our reservation on her list, as she rolled her eyes. The restaurant was not even busy lots of empty tables. Fortunately, a MUCH MORE PERSONABLE staff member quickly and effectively took care of us. Although our family of 5 (2 adults, 3 young adults) was very pleased with the other hostess, our waitress, our servers, and the food... I strongly felt the need to report the one who was our 'first impression ' of your restaurant. She simple DOES NOT represent your restaurant in a positive way. GOOD THING all other workers made up for that!

We try and eat at TGI Fridays every time we visit the USA. We particularly like the Jack Daniels chicken sandwich and order it quite often. On this occasion both my wife and I did order the JD sandwich and it was the WORST sandwich we have ever tasted at Fridays. When I first bit into the sandwich the chicken was very crunchy . I thought that perhaps it was the onion and tomato giving me the crunchy experience. I ate half the sandwich but when my wife commented to me that her sandwich was the same, I knew something wasn 't right. My wife is of the opinion that the chicken wasn 't fully cooked. After informing our server of the problem he had someone attend our table to deal with our complaint. I am assuming he was management and after telling him our concerns he replied that they have had a few complaints from other patrons regarding the chicken. He further explained that it was a new supplier that provided the chicken for Fridays ' restaurants now. Too bad because we have no choice to think twice before taking our business to Fridays in the foreseeable future! We were offered something else from the menu which we declined and in return we were not charged. Like I said we like to patronize TGI Fridays frequently but unfortunately this visit has left us with a bad taste in our mouths! Thank you for your time. Eric Donnelly

They did not take any reservations, they do not even use this app because people come to their restaurant. was very disgusting.