Papa John's Pizza - Brookhaven

Former employee here. Hate to say it but this place has hit rock bottom. Used to be good when the young Mexican manager was there, but after he moved up the ladder, this place has been rapidly going down hill. Where do I even start? Firstly, I blame this all on corporate or the management up top. There used to be females working the front counter and answering the phones. Now, management up top thought it was best to outsource the phone calls to some bad English Indian call center overseas. They did that so management in the stores can concentrate on the food and not get tied up answering the phone and taking orders over the phone. Problem is, management in the store now rarely answers the phone as they feel like they're not obligated to. That's why you have been calling the store for hours and no one ever picks up. Smh. Secondly, new management is lazy and rarely cleans up around the store. There was a homeless lady that actually set up her tent behind the store next to the dumpsters and management did absolutely nothing about it. Smh. Code enforcement had to come there and tell the homeless lady that she had to move her tent. Code enforcement also told the manager that he needed to clean up outside the store else they would fine him. Smh. Inside the store now is a mess. The dishes are beyond filthy. They think soaking dishes in soapy water, then dipping it in clean water and putting it up on the shelves, is washing dishes. Smh. If you ever seen the amount of left over food that remains in the supposed clean dishes, you'd scream. Lol. There is also one employee in particular who's extremely nasty. Let's just say, him and soap and water are not good friends. He does everything with his bare hands. Wash dishes, takes out the trash and even cooks the food and sticks his filthy hands all in the cheese and everything else. Beyond filthy. He made me actually stop eating at this place. Ridiculous. I told management about him several times, but whatever. They're too busy crunching numbers and try to squeeze an extra dollar out of every nook and cranny. If you care about your health, I'd pass on this location.

Placed an order with a drink to my Airbnb after traveling all day and never received it. Called to let someone know and the manager just hung up on me. Called again and was placed on hold for another 20 minutes. Finally called once more and they let me know they cancelled my order and I’ll get my money back within 7-10 business days. They did not give me the option to get it resent, nor did they inform me about the cancellation. I asked to get it delivered back to me and she said she’ll have it out in the next 30 minutes, and once more.. never received it. Zero stars

We ordered a Gluten Free pizza among additional items online for delivery and did not receive the pizza for our party. The store called us but we did not have our phone on us at the time. This is the 2nd year in row that we have ordered for a party and the don’t have the the Gluten Free pizza. Please just removed this item from your site if you don’t carry this specific crust. It’s really that easy!

This store is completely filthy. You’d hate to see what this store looks like after closing. Food laid out everywhere and the sinks stink so bad. Even the CLEAN dishes stink. Literally made me sick

The staff is always very kind. They just seem woefully understaffed. Pizzas are usually decent but not the best I've ever had from Papa Johns.