Noodles Company - Brookfield

Overall experience was excellent. Food was really good great menu.

Awful experience today. I came up to the counter and the cashier took his sweet time getting to me (it was dead). He finally makes it to the front and didn't say a word to me. Just dead stared to the side of me. I wasn't even sure he was taking my order so I had to ask him. He barely mumbled at me. He walked away while I was paying with my card. My card wasn't working but he was already in his own world so I had to stand there until he came back so he could reset it for me. This happened two more times. After I finally paid, I find out he got my name wrong on the order. I get home and the buttered noodles tasted like watered noodles. I know it isn't the most flavorful dish to get, but I couldn't even taste the butter. If the staff can't be trained on the bare minimum requirements for customer service and the food isn't cooked correctly, then I'm not sure why this location needs to still be in business.

They were clearly understaffed at 1pm last Tuesday, 3/19/24. I stood and waited behind 2 customers, while the associate at the register had to do double duty, taking orders, bringing the takeout orders to the takeout station. She was NOT in a hurry AT ALL. When I got to the register, she just went about her business, s l o w l y. I finally had to say excuse me ... then she came to the register. There was a guy (making the orders) with a visor cap on his head with his curly hair hanging over the grill while he was trying so hard to get the orders out...to the associate at the register who didn 't have a care in the world. The kitchen was unkempt for me to see from the counter. The food was good for my daughter 's order, after they made it correctly. I wouldn 't order online for this location unless you check it before you leave

Omgeeeeeee THIS IS SOOO DELICIOUS, I ORDERED The Buffalo Mac And Cheese And Listennnnm Hunnyyyyyy It Was Banginggggg! Thankyouuuuuu! And Thankyouuuuuu To The Cashier Who Bought Us The Food!

We visited on the afternoon of 1/28. One of our entrees was full of little black hairs, like body hair. I spoke to a worker and asked for it to please be remade; he did not reply but threw away the entree and asked someone else to make a new one. When they finished making the replacement entree it was left on the counter in the food prep area. I tried to get the attention of the workers making noodles but no one responded to me. Finally someone came to the cashier area and I asked if I could have the food. They practically threw it down on the counter without a word. No apology was offered. Take your business somewhere else, anywhere else, this place is terrible.