Prince Tea House - Broad Channel

I love that this location is bigger than the East Village one. The tea set matched my cake. Their cakes are great. My out-of-town friend also took a bite of my purple yam mille crêpe cake and said she liked it more than her creme brulée trio! I did like the creme brulées too. She was impressed by the place. Their robot cat staff always steals the show and had a festive Santa hat on. This time, it was singing either “Last Christmas” or “We Wish You a Merry Christmas” (I forgot which).

All the desserts and drinks here SLAP and the lil robot guy that serves you is so cute! There is a variety of party decor inside but is still versatile — you can definitely come here as a group or just by yourself or for a date. HIGHLY recommend the green tea mille crepes cake!

The three times I’ve walked in the employees act as if me entering the establishment is the biggest inconvenience. Only one of the three times have I been actually been able to try the tea. But even then no one explained to us how the ordering works and we ordered more than we could consume. The staff does not look happy to be there. Are always rude, and never smile. Awful awful attitude. I really wanted to like this place. But with the terrible customer service it’s nearly impossible.

I cant believe how many reviews there are with comments about the rude/poor service and the manager/owner still hasn’t done anything to make it a friendlier experience to paying guests. Honestly I tried three times to like this place. Either you’re able to get a table but you’re ignored for 20 min and not explained anything on how the menu works. Or you walk in and they look so disgusted to see you that it makes you feel uncomfortable to be there. I tried three times to like this place and h … – show

The dessert and tea options are fantastic! The service was friendly. I really enjoyed ordering straight from your phone. The order came quickly. Watching the robot go back and forth was pretty interesting. Definitely check this place out if your looking for dessert or a bite to eat or some tea! I highly recommend this place.