Chocolatte - Broad Channel

Big shoutout to the nice staff! Yummy iced coffee, and excellent fresh potato burekas. I love grabbing one before getting on the subway.

For a place whose name is Chocolate, I was pretty disappointed by the “Hot Chocolate”. It was basic overly sugary and not great. I didn’t finish half. $4.80 for a medium. They have mugs to enjoy there.Wi Fi is solid. No bathroom.

The coffee is good but the staff was so rude and unfriendly. Quite shocking to see such bad service in nyc!

My cafe holy grail items will always be matcha latte and an açaí bowl (if they have it). Venturing here for the first time, the logo of the glasses wearing person with a fedora caught my attention. Surprised by how much space was actually in here. There were 5 tables inside giving enough sit down space for I guesstimate at least 12 folks. The service could be better. I always giving the benefit of the doubt that some people may have bad days and aren 't good at masking it. When I ordered, I asked for the açaí bowl and told, the kitchen is closed with an air of annoyance and defence. Like I couldn 't understand. When I asked if that was all day, the server stated they needed to wait for coverage to come in. Now I planned to sit and work a while, as soon as I mentioned I can wait, the servicer said he would make it. It could have gone much smoother than this. A simple not at this time but if you can give me a few moments, I 'll take care of it soon would be the best response. Aside from the service, the bowl was great. Too great because I couldn 't finish it! Matcha gets my stamp of approval. And sadly I did see a dead bug on the floor but the place did not look or feel dirty so it may have been a one off. Shrug. This trip gave me mixed feelings. Maybe one day I 'll give it another go.

I used to be a regular customer but I won't be coming back. I asked to use the restroom and was told no. About a half hour later, a Jewish customer asked to use the restroom and the worker responded warmly and walked her to the restroom. Last I checked segregation laws ended years ago. Personally, I'm not interested in experiencing them so my business is going elsewhere.Edit for response: There is no misunderstanding. I was told there was no public restroom and then a worker allowed a Jewish customer to use the restroom 30 minutes after I asked. Not sure how that could be misunderstood.