Tim Hortons - Brantford

This was at Dundas West Street. There was a massive line up in the drive thru and 2 ppl in line Inside. When it was my turn, I ordered 1 med coffee with a cream and sweetener.There was one guy, really big guy serving and hat off to him he was trying really hard.From the time I ordered the coffee till the time I actually got it was 16 minutes.For those standing at the counter. There were at least 20 ppl working the drive thru, all tripping over each other and this big guy, the only one helping us in line, then one of the staff started whining because she couldn't put a simple skip order together so the guy help me. Still hadn't got my coffee started help her, he must have apologized 20 times, I really felt sorry for the guy.

The service is always quick. There is a nice size parking lot and available drive through makes it nice and convenient.Parking: Convenience

Absolutely amazing Tim Hortons!!! They are so considerate here, while waiting in drive through they took long enough that I had time to handle all my errands.Brushed my hair, revised my will, cleaned out all my emails and still had time to walk my goldfish!!All this while I waited at the speaker and then they took my order.Amazing!!!

They ask people not to smoke as we come to the drive thru window (for good reason). Yet the staff on break smoke 10ft away from the drive thru order microphone where we have to inhale their stink while we order our lunch or breakfast.

I understand making a mistake once. Especially when you have new people or you're busy. Everytime I order from this timmies specifically one item is always missing. I don't know why but whatever the reason is please fix itEverything else was perfect. The drink that I always get was made above and beyond. I know it's not a big deal to have a missing item but if I paid for it, it can be a little unsettling.