Pizza Hut - Bolingbrook

It’s just worst experience what I ever had with pizza sore. I ordered pizza for my guests, waited 45 minutes instead of 25 what they promised. Nothing happened. I called 5 times, nobody picked up the phone, I had to leave my store, because my guests, little girl and 15 more toddlers) were hungry and waited for pizza. I came by myself, the crazy lady who can not control herself and her emotions started yelling on me, and screaming that she has to work at the weekend and they have no delivery drivers. I said ok, I can pick up pizza by myself, but nobody started making pizza what I ordered 45 minutes ago!!! That’s ridiculous! If you have problems with delivery drivers/ cooks/ ovens-you need call and say your customers that they will not get any service from you! Or at least pick up the phone! It’s absolutely ridiculous and not appropriate! Never again! And I will tell this horrible situation ALL my friends and customers who used to order pizza for parties!

2 mediums thin crust pizzas for 25$ delivery and it wasn’t what I expected. #Disappointed

Ordered a celebration bundle and an extra side of marinara through the pizza hut app at 4:41 pm. I received a confirmation email and a tracking email. Was supposed to be delivered at 5:15 pm. Waited until 5:35pm to call the store to locate the delivery. The lady on the phone was polite and respectful, but I was informed there was no such order. Never had a bad experience here before. I don't know if it was the app or their service, but this was a terrible experience. Thank God I chose to pay in cash.

Lisa is the Queen of customer service and the food was definitely on point!!!!!!

Food was great! costumer service not so much. Also we had to wait for at least 20 more minutes to recive our order after the app marked it as ready to be picked up