Carlo's Bakery - Bloomington

Went there on Saturday to try the famous lobster tail. I thought about it all weekend because it was so good! I went back today to get a box of lobster tails, crumb cake, and a rainbow sugar cookie. It was all delicious!

2 of the staff are inept at this location. We drove in from out of state and saw that a Carlos’ bakery was here and decided to try these famous bakery treats. After getting our food we went and sat down to eat. After taking 2 bites my son found a hair baked into his cheesecake cupcake and after spending a good amount of money we decided to take it back for another. The male staff member was dismissive and rude to my son, then my elderly mother and then me. My husband then tried to find out why he was being so rude and insulting over a cupcake. He too was treated so poorly even though he spoke with calm. We walked away disappointed and feeling challenged by a young, aggressive worker who should not be working in customer service. We called their main office and they were very apologetic and said they would follow up with the store manager. It appears this location has a poor reputation even at headquarters.

Been meaning to stop by, finally got a chance to but kind of went late in the day. I don’t know if they do make their desserts in house, I’ve heard that they don’t. But I do want to ask the next time I’m in. I’m not much of a sweets person, and their stuff looked so overly sweet. But to my surprise the lobster tail and cheesecake were the best I’ve had. Even though it wasn’t the freshest, you can tell they definitely know how to bake. The flavors were very balanced. I don’t usually like a lot of filling but it was great. I just wished that with the cheesecake, it had crumbs. Can’t wait to stop in again, and try more pastries. Hopefully earlier in the day.

My cannolis and strawberry cake was so good ? yummy.But I must say I was not impressed by the cashier that was there I asked her if this was a place that buddy owned and has the TV show she kind of copped an attitude with me and was like YEAH!!!I believe SO..

Must. Stop by for awesome treats. I choose the strawberry ? shortcake. Delicious.