Victorian Tea Room

The restaurant was closed during its posted hours on the website. Upon arrival on a chilly day, there was no welcome and very lacking customer service.

Today, we came to the restaurant with our three children and waited for about 10 minutes. The server didn't come over to us, so we went to the till and asked for a few items. We inquired about the price of the Nutella toast, which was not listed on the menu.

I was very disappointed with the tea room. When we entered, the waitress looked unhappy and seemed very busy. We were told that because we had a dog, she wouldn't serve us until she had served everyone inside. She said this in a rude and unfriendly manner. We then found out at the till that they didn't accept card payments. Overall, we didn't feel welcome at all. We decided to leave and go to a local pub where we were greeted warmly.

This was the second time we had visited the tea rooms on a familiar reservoir walk. Both times we've encountered a bad, snippy and sarcastic attitude by the lady that serves. The first time we stayed and ate our food and hoped it was a one off. We returned yesterday to be met with the same bad attitude, and upon being subject yet again to the short snippy remarks, we actually turned round and left without purchasing anything. We often walk the local good circulate route but will not be using the tea room again which is a shame as the food itself is great quality. There's a brilliant ice cream and coffee shop in Edgerton if you walk a bit farther on, that I can highly recommend.

I don't like leaving negative reviews, especially about small businesses but I feel like this needs to be said.