Sam's Club Cafe - Big Flats Airport

If I could I would give less than 1 star. My mother and I went today walked in clean and organized. The first aisle we walked down an associate apparently on lunch break had pulled a sofa for sale in the middle of the aisle and was relaxing pretzel, hot dog and drink. I believe he was talking to a girlfriend but from the nature of the conversation, I rushed my 13 year old daughter past. Only 2 lines open so my mother and I with separate carts scanned on the app. My 75 year old mother went to check out and an old card was in her system. She had the new one but asked for assistance (I was still shopping). The checkout associate told her to step aside. He didn 't have time (not busy) and told another associate to deal with the old lady . The second young man was very nice and helped. When my mother went to leave the first associate scanned EVERYTHING in her cart to make sure she wasn 't stealing in front of my daughter and others. When I went to check out my card (store card) was tagged for fraud because we travel. I handed my ID and was told they could do nothing. If I couldn 't pay out it back. After 45 minutes in an aisle on with customer service it was straightened out. No biggie go to leave and they scan EVERYTHING in my cart to make sure it was OK due to my mom. Now we are retired military my husband is on contract. We travel and I appreciate the security but the most humiliating experience we bought over $800 worth of merchandise. NEVER AGAIN this was the worst store!

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A huge shout out to the manager on duty tonight who went above and beyond to fix an issue with my bakery order. Thank you again!

Tire department needs some help to say the least ...I sat there for 2 hours for a tire rotation ....sam's club please hire them some help there struggling to keep up

We were charged on the credit card we were talked into but never actually used. we were charged a $5 shipping fee to mail our bottles of ranch instead of just including them in the pick up order. curbside pickup was a disaster, we had to go inside to find our order. customer service is useless as I've made the same complaint three times (this being the fourth) and have been ignored each time. will not be going back.