El Nuevo Vallarta - Berwyn

I made a reservation for 730 for 4 guest. I went to the host desk to be told the app was down although my reservation was confirmed through open table, email, and phone call. I brought my mother out to have a dinner since this week she just finished her 5th session of chemotherapy. I didn’t like the fact that I got seated on 9:05. I believe if the establishments host sees there’s an issue with open table they should contact customer service, because they knew of the issues and didn’t try to fix it. My sister as well called to confirm her reservation and was told they were no loner taking any reservations through open table, even though reservations were still getting accepted.

For the reservation time in the restaurant and has been communicated to the open table does not work. I waited for an hour for a table and decided to go. unprofessional!

Terrible service! they have not estimated our reservation. they took us in 1.5 hours after our reservation. the music was so loud that you couldn't hear the person next to you. a piece of deck fell on us and the waiter said it was only color and no care about it. the staff was very rude and eating was overrated. would not go back here and would not recommend.

This place does not respect the online reservations

We had to wait over an hour and a half to be seated had reservations for 6 pm they said their computer system wasn't working which i thought was bs. The beer is over priced n shots music is way to loud . Food is good and the waitress charged me gratuity when i ordered a single bucket of beer n single shots.