Scotto Pizza - Berlin

Poor customer service. Rudest people I’ve ever encountered

Still haven’t received my $1.81 refund for them forgetting the pepperoni on my pizza, then lying to me about not charging me. Terrible customer service. Thief’s

I ordered a pizza with half pepperoni, we got home and noticed the pizza was full cheese, no pepperoni. No big deal honestly,We called Scottos to see if there was something we can do, whether it was get a new pizza or refunded for the pepperoni portion. They told us that we WERE NOT charged for the pepperoni, but they would replace the pizza but we’d have to give the original pizza back (which is gross) , my kids already started eating the pizza so that wasn’t even an option, so we just let it go since they said we weren’t charged.So we hung up and let it go, no problem, mistakes happen, if we weren’t charged no big deal.My wife then proceeded to look at the receipt and guess who was charged for pepperoni?!? They flat out lied to us to keep the pepperoni charge, how ridiculous. It’s the PRINCIPAL, has nothing to do with the pepperoni or the $1.81, you flat out lied to us.When I confronted the employee, they said they checked the pizza makers paper and it had no pepperoni on it, WHY IN THE WORLD WOULDNT CHECK THE POS SYSTEM FOR A CHARGE but check the pizza makers notes? Are you kidding me. Then he HUNG UP on me, I get that I was mad that you lied to me about the charge, then when I found out, you blame it on some nonsense and don’t even go above and beyond to fix it after you lied. Crazy, TERRIBLE CUSTOMER SERVICE. You lost a customer for life, and I promise I’ll be telling everyone I know. If you lied to me, you’ve lied to others 100%Absolute excuse. Straight thieves. I better see that return on my credit card or there’s going to be some serious issues. Crooks

Great local pizza place for pickup or delivery!! Pizza is really good here!

Scotto's pizza always will be the best around in my book.