General Merchants Cafe - Belfast

The customer service at this restaurant was awful! A rude man greeted me at the entrance and although he said he had a suitable table for me, I ended up waiting for over a year before being told it wasn't his fault that I hadn't been seated yet. I was then told to wait outside! No thank you! I will not be returning.

My sister was unable to bring her stroller inside the restaurant for her baby, and was told to leave it outside without proper storage. Despite asking for an explanation, no one provided one and the staff refused to open the door until the stroller was removed. Furthermore, the QR scanner on my phone was not working, so I requested a paper menu from a waitress or asked for assistance in placing an order, only to be told that I had to use the QR scanner. I will not be returning to this restaurant.

The service was excellent, the food was excellent, and the atmosphere was excellent. The menu was diverse, offering something for everyone. There were plenty of options to choose from, making it easy for those with dietary restrictions to find something they could enjoy.

I visited this facility last week with two friends. when we set ourselves, we were asked to sit on three chairs in the window. these seats are really not ideal, especially when ordering means of life, since this particular sitting area is very confined. we asked the staff as if we could sit, we could move to a normal table when one was available, and we were initially told that this would not be a problem from a worker. then another table was made available and a waitress told us we could move. we are on the way, and then a male worker came by and told us that we could not move as we were sitting. he was rude and he was not accommodating. I appreciate that it was a busy day in the day we took part, but it was bad that we were initially told that we could move and then we were told that we couldn't. eating is average, customer service is missing and communication between employees seems bad. I went to haptik a few weeks ago, that's just on the road and I had a much better experience there so I'll go there in the future when I'm in the opposite. I will not return to this facility. it's a no one of me.

I was walking in the area and was going to get a takeaway coffee but noticed they had some spare tables. I decided instead to sit in and I'm glad I did. I had a really nice bowl of porridge,cooked the way I like it,...not too dry , with some honey poured over it it was perfect as were the scrambled eggs. There was a nice atmosphere about the place, it's small and offers some outside seating although at this time of year it's not recommended. Staff were also very friendly and seemed happy in their job. If you are walking in the area this is a great place for a pit stop.