Sugar City Cupcakes - Barrie

Today ,we picked our Son's bday cake,The icing tasted terrible and the chocolate sprinkles on them were so old ,it ruined our entire cake taste.Worst cake we can think of, I just threw the entire cake away as hardly people ate...Very disappointed and wish I did not order here and they could return my money.The cake turned out to be so expensive for a square slab with a edible photo picture, nothing fancy ..it costed 85$. Will never recommend.

Sugar city cupcakes did our wedding cake and cupcakes for the wedding, and they did such an amazing job! All the guests were blown away by the desserts, I would highly recommend!!

Best cupcakes in town. They use real butter in their butter cream and course grained sugar for the perfect balance on their icing. For the past 5 years, my family has only bought their cupcakes from here and are visibly disappointed if someone tries a new place.

I would not recommend this place to my worst enemy as I just had a terrible experience. It is my best friends Mother’s wedding and we had pre-ordered cupcakes for this event. Upon arrival, the cupcakes were ready and we went to load them into our vehicle but the packaging was insufficient and the box collapsed outside the building and ruined the cupcakes. We went back in and spoke with the owner and originally she told us the cupcakes would be re-made and we would be inconvenienced with an hour of our time. We patiently waited and once the cupcakes were ready, we were informed afterwards that we would be charged a fee for the cupcakes….. We were not aware prior to the cupcakes being made that there would be an outstanding balance. The owner is extremely unreasonable and would not cooperate with us. She claimed she could not feasibly eat the cost of the additional cupcakes as they “bended over backwards to complete our order.” As an owner of a business myself, mistakes happen and as a result you are required to own up to them but this was not the case today. The owner put 100% of the blame on us despite the packaging being the issue in this situation. Allegedly, this has not happened in the past but I have reason to believe the owner lied to us as the structural integrity of the packaging would be compromised if they continue to overload the box. Anyways…. All this to say you can’t fix stupid.

Absolutely outraged. This morning my brother went to go pick up cupcakes for our mother’s wedding. The cupcakes were absolutely stuffed into terrible packaging that not only ruined the icing on the cake… when we went to load them into the car the packaging collapsed due to being over packed the cupcakes were completely ruined. The business owner offered to make another batch within the hour as the packaging was what caused the issue toppling them over, at no charge. Not only did this delay other errands that needed to be done in order to make this day a special one for our mother, when we went to pick up the cupcakes the owner charged us another service fee of $140… after OFFERING TO RESOLUTE THE PACKAGING ISSUE. We understand that this is a service, as a business you should revise your cheapstake packaging approach so you don’t have to justify “taking a loss” as the owner stated. Your customers are your business, fyi you lost your customer. Be better.