Arby's - Bardstown

My family and I ordered dinner from this drive-thru location on Wednesday, June 8th, 2022. While we waited for our food, a very kind employee (I didn’t catch his name) came to the window to explain that they were short-staffed and without a manager because the General Manager was unwell. They were doing their best under the circumstances. We understand and appreciate that they will be adjusting their hours accordingly. Our food arrived on time, and everything was fresh and delicious. Before we started our meal, we took a moment to pray for the staff and the General Manager, hoping they would recover soon. It truly saddens me to see negative reviews about this restaurant, especially when they are facing the same challenges as many others. I urge everyone to be patient and show respect during these times.

The food took a long time to arrive, but the manager acknowledged the delay and generously offered us free meals for our next visit. We ordered fish during fasting on Friday, which likely contributed to the longer wait. I didn’t voice any complaints, but the manager was aware that our meal was taking a while.