Saracens Head - Babergh

I always receive a warm welcome at this restaurant and have never had a bad meal. The beer is good, the staff is excellent, and there is easy parking. The outside garden is accessible and I have been a regular customer for several years.

I really liked the atmosphere of the Saracen's Head and after a medical appointment, my friend and I decided to treat ourselves to a little pick-me-up. Both the pub and the friendly bartender were very welcoming to us. I ordered the beer battered cod and chips from their Specials board and my friend chose the scampi and chips. The food was delicious and filling. We would highly recommend dining at this restaurant, especially to our families and friends.

I absolutely adore this pub! I have been a loyal customer for years and it never fails to impress. The food is fantastic, reasonably priced, and the staff are always friendly and polite. I highly recommend it!

Was thrilled to be revisiting one of my old regulars after many years. A family get-together over lunch. But have left in total shock and disbelief at the lack of customer service. At the end of the meal, we were asked if everything was OK. We reluctantly mentioned a small issue. Which followed with a totally defensive rude response from the waitress. The rudeness continued into a verbal personal attack without a single sorry spoken. We were then accused of being rude to the barman earlier when ordering drinks. Which was actually light banter between us all. But the most shocking ending to this is when 'said ' waitress pushed past me to continue to clean tables, without a excuse me. Which led me to stumble! Probably best to mention, I was actually on crutches due to a severely bad back.... but still not a single sorry was spoken! Never have I ever seen such poor customer service!

We went here to have a nice family meal but as we were finishing our meal we had a waiter come over to see if everything was ok, we politely mentioned a small complaint regarding one of the meals we ordered, which then proceeded with rudeness from the waiter. Then when we went to pay and re-mentioned the complaint, this lead to a verbal attack on my family and I. We then got accused of being rude to another waiter which wasn’t true, we had actually had some banter with said waiter. We wouldn’t recommend this place, no focus on customer service at all.