White Castle - Ave

This is a classic, straightforward White Castle joint. The dining area is clean, moderately spacious, but bland. Customer service is friendly but slow. The food is everything you expect from a White Castle. They even have the fancy, schmancy Coca Cola soda machine with tons of options. The big plus here is that they have a large parking lot which ... for Rego Park ... is a big-time plus.

Would give zero stars if possible!! Waited just under 20 minutes in the drive-thru to get to the order box, waited 2 minutes there until somebody said we'll be right with you. Now at this point I had wanted to leave the drive-thru lane however there was traffic behind me, in front of me and next to me was some sort of White Castle maintenance truck. After 25 minutes they're ready to take my order, I pull up around the corner instead of ordering thinking I could just drive out and leave only to find I'm blocked in! Car in front of me needs another 4 minutes before they get there food. I pull up finally after half an hour to the window and ask for the manager, basically she laughs at me and tells me I only waited 2 minutes and what is my problem? I said I waited 20 minutes and nobody even came to take my order and now I'm stuck here I can't drive out of the lane, she points to the truck and says this is an important truck that's doing work for White Castle, I said okay but waiting 25 minutes to just order fast food is not realistic. The cashier laughed while the manager told me I was lying, interesting how these were not teenagers rather they were full grown women easily in their 40s. Of course this review will mean nothing, there will always be demand for White Castle because the burgers taste pretty good, and neither franchisor or franchisee will do anything to improve their service levels. I recommend finding any other fast food quick service restaurant in the area other than this particular location.

I think I'm giving this a blazing review because I haven't had it for a while and they had some new stuff. The fish nuggets and the shrimp was good the loaded fries not for me I shouldn't of been being so greedy I should of got onion rings or plain fries and that little bacon cheeseburger was bussin. I will definitely go again.

My stomach really hurt (diarrhea) and they were very rude when I asked them to use the bathroom. And when I went in there there was no toilet paper so I asked them and she handed me a couple of tissue papers and she was even more rude when I asked for a couple more.. I even offered to buy something although in my opinion letting someone who has diarrhea shouldn?t come with rules or rudeness. I own a small business and I have had at least a couple of random people come into my office and ask to use the bathroom in the last couple of months. People who don?t use my service at all and I left them because I think it?s the right thing to do

The jalapeno burgers is the best thing White Castle has! Because they're burgers are fantastic and I did not go to any other fast food restaurant. There was never a problem with the food. They also show all ingredients and nutrients online of each meal that is sold.