Starbucks - Austin

I’m giving a 5/5 rating because the drive thru is fast and the service is great but the atmosphere gets a 2/5 because many of the customers are rude and it creates such a toxic environment. Y’all need to get some manners! Some people are so harsh on these baristas for the dumbest reasons! Grow up!

If you want to be quick, skip this Starbucks. Consistently a drive-thru line around the building and mobile orders aren’t better. I’ve waited 30 minutes past my quoted time. Staff is friendly and trying; however, their system is broken. Go inside the Randall’s around the corner.

I have some drinks I like to get regularly and every once in a while I will try something new. My favorites are the cafe americano with caramel syrup, cream, and 3 Splenda. Although lately I have been adding mocha syrup to an iced shaken espresso. About every 6 months I have a new favorite. Always use my Starbucks card and try to take advantage of the rewards to stack up points to get free drinks, food and merchandise.

Poor service, just go in to the one in Randall’s about 800 feet away or brave the traffic for the one on I-35 Slaughter those two are always a pleasant experience. This one is always too busy to be worth the mediocre to bad service. Better yet, try Radix House across the street or Praxis on Menchaca. Wish I hadn’t changed my mind today and had stuck with going to Radix. Probably never going here again actually

I’ve tried to give this store multiple chances, but I will not be returning. I’ve ordered 3 times from them on the mobile app and each time hasn’t gone well. The first 2 times my order (a hot tea which should take 60 seconds to make) took 20-25 minutes past the expected pick up time. The only reason it didn’t take longer is I went up to the counter both times and my cup was just sitting there by the register totally ignored. The last and final time they had my order ready on time (small win) but it was not what I ordered. The cup had the sticker with my correct name and Order, but the drink itself was wrong. I give up. Just gonna go to literally any other Starbucks in Austin at this point.