Fairmont Austin

The customer service was exceptional, as they went above and beyond as soon as I reached out directly.

The food was excellent; however, it would have been helpful if they had informed us that an 18% gratuity had already been included in the bill. I was unaware of this, as it wasn't clearly highlighted or mentioned, and I ended up tipping an additional 20%, wasting another $120. The total cost of our meal was $522, which already included the preset gratuity. Since it was a buffet, we didn't really have a dedicated server.

The gingerbread house-making experience was incredibly enjoyable and unique! The pastry chef was exceptionally skilled and supportive. Overall, it was a truly unforgettable experience!

No room decoration only on the tables. They were nice but the room was very, uninviting sterile even.

Apparently this was the first time the Fairmont had done a Thanksgiving buffet, and it was a lovely experience. The food itself was delicious and the hotel overall is a gorgeous place. Made me want to stay there! Getting drink service was a little spotty but that was a minor hiccup.