Caffe Nero Ashford Mcarthurglen

I have been going there regularly for at least a year. It is very near to the main entrance to the McArthurGlen discount centre. It can get very busy at times so I would say it is not very suitable for groups of more than four, they have a seating area with more seats outside Most of the tables inside are for two. There are usually up to six staff. They are all pleasant. It is better than the other one in Ashford and better than the two in Canterbury IMO. The staff do their jobs efficiently and are always polite. The lavatories and hand washing facilities are clean and modern. The food is cheaper than Starbucks. They have larger portions and the food looks healthy. I can't understand the bad reviews. It has never been like that for me. You can take your dog in

Took my daughter on a coffee date which we love to do as a treat, we was greeted soo warmly by matt, so knowledgeable and super warm and friendly, made our special treat that little bit more magical, soo I cannot recommend matt and the venue any more, Thank you matt, the world need more people like you !!

Avoid this place staff member Matt was very rude and aggressive merely because I interrupted his important cleaning by politely asking him to serve me and 2 other customers who were waiting patiently (Saturday 1st June 2024 around 7pm)

Disgusting customer service and staff rude , this afternoon with my 2 boys, one who gets stuck in toilet with faulty door , the other was shouted at when he came to pick me up carrying a non café Nero bakery back . As I was finishing my last sip of tea , another member of staff comes and humiliate me in publicly shouting loudly , asking me to leave . After I spent almost 20 pounds in the shop What more to want after leaving with traumatising experience

I’ve had a nice time here with my family on Sunday afternoon. The staff working there are amazing especially Michael who served us. Very professional and helpful with any questions we had. Loved the coffee as well as the cake. Next time I’m in the area I will be visiting again.