La Cascada Mexican Grill - Arthur

I've been here several times. Great good, excellent service!!! If you like Mexican food, you won't be disappointed!!!

These 2 stars go for the manager that was attentive. If it wasn't for her, I don't think I would've got anything to drink or eat. The waitress I got (waitress #1) was new I suppose, but she took my order. Everything seemed fine to me up until a second waitress (by the name of Mary) came up and asked what exactly I wanted. I said I already told waitress #1 what I want. Apparently she got offended by that but still re-explained what I wnated to eat and from there after neither waitress #1 or #2 would aknowledge I was there even when I waved at them to ask for another drink and more sauce. Thanks to the shift manager I had my drinks kind of on time and my food, altough, it arrived an hour later, it was good. No complaints there. After I got my food and was almost done eating waitress#2 comes up and asks if everything was ok I said I wished you had asked that about an hour ago

Was very disappointed since that's our favorite Mexican place to eat within 12 miles from us. Prices have gone up considerably. We do understand, do to the gas prices were all feeling the hurt of. But when it costs $75 plus a tip of $15, so almost $100, for 2 adults a teenager and a 4 yr old to eat dinner, it's a bit much. We got seated shortly but waited 10 minutes for chips, salsa and cheese, 20 minutes and 2nd basket of chips and cheese half eaten before server came to take order. I was a server myself for 30 yrs and the gentlemen with us, is a chef at a reputable steak house. He has been cooking for 45 yrs, so we're understanding to more of restaurant situations than most. With that said, it still could've been handled better. Food did not come at same time. The toddler's food was ordered first, hers was ordered first then teenagers, hers came shortly before toddlers, ours came first . My fork was dropped on floor, yes I received new utinsels, and server left it on floor to be kicked down hallway to restroom by other patrons, we were seated last booth next to hallway. We were so full of chips and cheese, we took most of food home, which by no means is a bad thing, but would've preferred to enjoy most of our meal there, first and foremost. Needless to say, it was very disappointing. Won't be going back any time soon.

Bad service , terrible food. Eat here if you wanna throw up. Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 2 Service: 1 Atmosphere: 2

Service: Dine in Meal type: Lunch Price per person: $10–20