Porta Antigua - Antigua Guatemala

The rooms were acceptable but the service was disappointing. We attempted to check in about 15 minutes early and they told us to wait and wouldn't check us in until the exact time of check-in. After a long day of traveling, this was very disappointing. They also made us pay extra for a 3rd person in the room yet did not provide any accommodations for that 3rd person. We only had towels for 2, bathrobes for 2, glasses for 2, etc. We pushed back on paying for the 3rd person and they brought a few extra towels but that's it. The bathrobe would have been particularly nice considering we were across the street from the pool. I would recommend not bothering to mention if you have more than 2 people staying in a room with 2 double beds. 4 people should be very reasonable. They were also weird about booking the shuttle to the airport and advised we leave well before we needed to. Luckily we left in 2 groups on 2 different days and the first group gave us the information that leaving at 4 AM for a 10 AM flight out of Guatemala City was not necessary. Aeromexico's counter didn't even open until 7:30 AM.

This is a great place to stay in Antique. Everything was absolutely great. It couldn't have been any better. The restaurant was great and ALL of the service was great. You'd have to see it to believe it.

I recommend this as a hotel but not a place to have a big event. Our rehearsal dinner was great here (small event). However, our wedding event was a disaster. Our wedding coordinator (Ivon) was extremely helpful in the beginning but then it was really hard getting a hold of her. The taste test was amazing but food was horrible for the actual event. I had ordered 3 desserts and they only served 2. I had specifically asked for no sprinkles on one of the desserts but was disregarded on the actual day. I also wanted burgers to go at the end of the night and it was completely forgotten. And worst of all, they sent someone to charge me at the end of the party in front of my guests. Can’t complain about the servers, they did their best under the circumstances. Don’t recommend for a big event unless you have a wedding planner who will be on top of every detail.

Really stunning hotel. All the staff were super helpful and there was clean water fountains to fill up bottles from. Didn’t try any food so can’t comment on that but the ambience looked amazing. Used the gym and it’s pretty old but has everything you need.

The hotel was very nice. Staff were helpful and friendly. OK sized room with very high ceiling. Bed and pillows were very nice. Good pressure in the shower and abundant hot water. About 4 blocks from the town square.