Where's The Scoop? - Alpharetta

The ice was very good, but the service was slow. everyone blew up to do his piece, but no one has found out of all our articles, was given to us or not. they asked for a name at the order, but then she didn't have it on end cards. So it took a while to find out all our articles. otherwise good experience

Don’t get me wrong the aesthetic of this place is soo pleasing but I just wasn’t “wowed”. The amount of ice they put in the boba was ridiculous. I was done with my size medium in pretty much 3 sips. The inside seating is very limited but they do have 2 patio tables outside which is great for a summer day!

I've always loved coming here. Great ice cream and good service. The other day (this past Friday) when I came back, I wasn't pleased at all. It took forever to wait in line because of two rude people were taking FOREVER to order their ice cream, while there was a line of 10-12 others. Totally not acceptable. Also, they used to have the create your own, but they got rid of it, and now they only have the custom made ones because of STUPID SUPPLY CHAIN!! Absolutely Ridiculous!! Every Ice Cream Shop should ALWAYS have the create your own. Not sure if I'll go back anytime soon until they've fixed their management and issues.

I really wanted to love this place. It is sooo cute and in one of my favorite areas. They advertised so many vegan options. My daughter has severe dairy and egg allergies. Not to mention the vegan ice cream options all being gone after our 15 minute drive, luckily we came for boba… I made the dairy allergy clear before I ordered. It was actually the very first thing I said, and one of the boys working was doing his job, and the young girl making ice cream rolls was so incredibly rude. If she was training him, she has a FILTHY attitude. He seemed new, or he just was so used to her being a boss to him that he wasnt confident in this. My order was already processed, then they are asking me about the dairy again… and apparently they hadn’t upcharged me for the oat milk. So i handed cash, thats fine. No biggie up to this point. If anything I felt bad for the young boy working with this rude lady. So, then I have a different man come over and approach me about the allergies AGAIN. I thanked him profusely because without him TRIPLE checking, my girl could have been exposed to an allergy after I made it very clear. The question he asked was ‘is this an actual allergy or a vegan request?’ Which tells me they mix vegan stuff on dairy surfaces. Which a lot of vegans would not be happy with… But it concerned me , because if he hadn’t asked that question I’m scared of what may have happened after I explained now 3 times that it is a severe dairy allergy. This mix up with the allergies, turned me off permenantly. Unfortunately, the boba was AMAZING! But I am too scared to go back with only one employee understanding the depths of allergies. I don’t know his name, but I want to thank him. He was the taller employee and the only one that didn’t look like a teenager. Search for him if your party has allergies, it’s the only way to guarantee safety. I won’t be returning back. And I rarely ever make a bad review but allergies are no joke. Inform your employees !!

A Great find in central. Spoke to the owner in- store who had sold on the business the day prior as well as the new owner. Clearly passionate about quality and the business. This place freezes your ice cream as you order and preps a unique ice cream that is served off a freezing surface. A unique experience and one that I would happily repeat.