Texas Roadhouse - Alcoa

I do want to start off this review by stating that we do go here often and we do recommend it no matter what our review this time is and that we do still plan on going there just not during mother's Day again. There was a 40-50 minute wait which was completely understandable considering it's mother's day. We order our food but was cooked and prepared incorrectly. The roadkill chop steak was asked to be cooked medium. It was WELL done and burnt on some spots. My sirloin was asked to be rare. I got medium well. Asked for chili loaded, got it plain. Ordered loaded mashed with no sour cream. Spencer replaced it 2 times and it STILL had sour cream. Forgot my order of fries. Couldnt get a refill on drinks. My husband ordered chili cheese fries, they were soggy like the fries sat there for a WHILE. Don't get me wrong, Spencer was AMAZING. His service was good considering how swamped he looked. A man in a red shirt with peppered combed back hair and a silver beard from the kitchen kept staring at our table after we sent a plate back. The staring was very apparent and was very uncomfortable. We still love this place. I just recommend going other days but holidays.

I loved everything except for the parking lot and the take out parking set up. There were SO many people just pulling up and stopping in the entrance/exit of the parking lot. I would recommend another entrance/exit. There were also people parking to go inside and sit down in the take-out spaces. And there was a truck with a boat trailer parked sideways taking up 5 spaces. I know that isn't the restaurants fault but it adds to the point about the parking lot issues. The staff was super friendly and helpful. They even forgot to put something in our bag and called us to tell us, we turned around and went back to get it because we weren't that far away. That was not a problem and the guy profusely apologized. The parking lot was just too hectic to go without saying.Parking: As per my review.. it's hectic and needs some improvements, especially another entrance/exit.

Favorite go to for decent price meal and/or higher end options.

Went in for a birthday party , , , we called 2 1/2 hours early to get on the wait list when they finally decided to set us they split us up , that is after setting people that came in after us

First of all, GPS directions into this place were wrong. That's no fault of their own, but I definitely want to make everyone aware until that's fixed. Secondly, we had a party of five and a child, When we finally did get a seat they said you're supposed to have a party of 6, Where's the six person. I pointed to the child. They cannot count.Third, they made us wait for the entire party to arrive. Would not seat ANY of us at all until the entire party was present. I've never heard of that anywhere before. And I've been around the country.Other than that, the server was friendly and efficient.