Taco Bell - Alabaster

Made a simple order inside which was just a grilled cheese burrito and a Doritos locos taco.. after seeing SEVERAL PEOPLE getting their food that ordered AFTER me I asked where my food was and no one knew.. they claimed it was already made yet ISTOOD THERE WATCHING them prepare orders and never saw mine.. it took an older man walking up demanding to know where my orderwas because I was waiting for my order when he came in. At this point this man had already gotten his food and ate his meal andI STILL hadn?t received my food! It took him sternly telling them to make my order before I FINALLY got it! AbsolutelyRIDICULOUS! I?ve never in my life dealt with such ignorance and not to mention the guy preparing the food did so with the samegloves on that he just handled cash with and said several times how much he hates his life.. I WILL NOT be back!

I ordered from this location 2 times now and I feel like I can leave a review. I will never order from this location again. It?s just not good. I thought it would get better the second try, but no way! I ordered nachos bell grande and the chips tastedburnt and the meat had a weird taste as well. I have been so sick to my stomach all night. Never again. I do not recommend thislocation.

Absolutely outstanding service! Quick, friendly, and efficient! The woman at the window had a lovely smile and long black hair. She was so incredibly nice! I would rate it a 10 out of 10!

I waited over 40 minutes for my food, only to find out that it was never made. There were five employees working, yet it felt like they were short-staffed. They seemed more focused on fulfilling DoorDash orders and drive-thru customers. When I asked for a refund, the manager didn’t even offer an apology. Due to this experience, I won’t be returning to Taco Bell.

I visited the restaurant late at night on June 13, 2022. They had run out of half their menu, so it must have been a busy evening! However, I have to commend the person at the drive-thru window. He was very helpful, brought a positive energy to the experience, and was genuinely pleasant to talk to!