Robeks Fresh Juices Smoothies - Akron

I hate to write negative reviews, so when I do so, it 's rare and usually due to service. We went and ordered two lemon freezes. While making them, one of the employees, who may have been newer, asked another employee if 3 was enough while scooping ingredients. They then went with it and continued making the drinks. The drinks came out and were watery, filled with chunks of ice and far more sour than usual. This inherently, is NOT what I took issue with. When I came back in and asked about what was different about the taste and texture, the employee denied anything was different or wrong about our drinks, and proceeded to list the ingredients, including apple juice. (Mind you I 've been ordering the same drink since I was a child, and I 've never heard of apple juice in a lemon freeze, nor is it on the ingredients list per online or per the employees of other robeks locations that frequently go to throughout the years). I personally don 't believe that the ingredients were used the proper ratio based on the earlier comment the employee made when making it, and due to the fact that the sweetness and consistency were off. My issue and reason for writing this review is not due to the drink itself (or apparent additional of apple juice), but rather the lack of transparency by the two employees. I would not have minded if A) if in the beginning they were low on an ingredient to make the two drinks, if they had just said so before starting, we would have ordered something else, or B) had they just acknowledged it when I came back in to ask about it. I give an extra star because the newer employee apologized as I was leaving which I do appreciate. I just wish there had been more transparency before that. This is my first time at this location, and I hope if I am ever in the area again, it might be a better experience. I 've been drinking Lemon Freezes my whole life since it 's the only smoothie I 've ever liked. I don 't mind a lemon freeze that might be off a little bit, it hap

I was at Robeks today in fairlawn, a young gentleman took my order today he was so kind an understanding. His name is Sam G! He took the time to tell me some of his favorites as well as answer some questions about other drinks. I really enjoy experiences like that and it makes me wanna go back time and time again. So here?s a huge shout out to Sam G. I?m gonna try something new next time instead of going to the same old thing, which is amazing. You?re a great young man and I just know you?re gonna go far in life good luck and God bless!!!

Owen is a fine Blue Colored worker and he is doing a fantastic job. His patience with his high valued customers was indescribable. I was very Impressed by his work ethic. Also, it was just his second day!! Way to go Robeks montrose!

I stopped in yesterday with my kids only to find hundreds of flys surrounding the walls. That was disturbing, but the fact the workers were working as if the bugs weren?t there was even more disturbing. I frequent both locations in the Akron area, but the Montrose location needs Orkin badly. We didn?t stay at all, simply walked right out after we saw the bugs everywhere. If I were a business owner of this location, I?d be well aware that customers don?t ever want to see bugs prior to purchasing food.

They threw 1/4 of my smoothie down the drain just because it didn't fit in a medium cup! It didn't fit in a medium because I paid for extra banana! Will never go back to this location. Every other robeks location has put my smoothie in a large cup. Because they understand that with the extra banana it won't all fit in the medium cup, it's common sense. For $9 smoothies I expect to receive everything I paid for. Not have it thrown down the drain.