Phomono Vietnamese Cuisine - Ajax

I would like to share a service experience from this service establishment yesterday evening April 30, 2024. I am a 3rd party delivery personnel, so my main purpose of coming to this restaurant is to pick up our guest ordered products and deliver it to the recipient address. I was delivering guests ordered products for more than 4 hrs already receiving guest order from this restaurant. Before going to this restaurant, I feel like peeing already. So when I get there after stating guests order name and code to be pick up, I politely asked the female counter personnel if I can use their washroom by saying “Hi there, can I please use your washroom, I can’t hold it anymore” she replied “washroom is closed already”. You know the feeling that you almost lay it because you can’t hold it anymore, then you realized that you need to hold it a bit longer. So I looked around the dining area, and seen plenty of guests still dining in. Then I made a second thought to the counter personnel by saying “you still have plenty of guests in the dining area, do you have available washroom for them to use?” Then she replied rudely by saying “YES! THE WASHROOM IS CLEANED ALREADY, DO YOU WANT COME SEE!!! (So I realized that she don’t wanted me to use the washroom. I felt disconnected by her actions, just because I’m just a delivery personnel and didn’t buy any product from the restaurant, I can’t use the restaurant facility) I didn’t respond to her, and just leave the restaurant. After delivering their product to our guest. I went home to use washroom. When I checked my Account the restaurant personnel still have a gots to rate me the lowest score. And said I’m disrespectful and rude. As far as I recall I didn’t use any foul words. I use please when I asked for favor and only thing I believed that touched her ego is when I asked her if they have available washroom for their guest as they still have plenty of guest dining in. So this is the whole picture after getting a delivery from this restaurant. I was there to pick up and deliver their guest ordered product. They didn’t allowed me to use their washroom, even I can’t hold my pee anymore. The. Report and rate me the lowest score that affects my job and my reputation as a 3rd party delivery personnel. Hope you consider the needs of your third party partner as well. I believed that you want achieved what you have at the moment without the help of the 3rd party delivery. Be considerable in the future. Please don’t be so roughy nor rude. Thank you!

Service: Dine in Meal type: Dinner Price per person: CA$10–20 Recommended dishes: Rare Beef Chicken Pho

Very welcoming and the food was delicious!! The staffs were very kind and deserve a raise. Very satisfied. Will come again. Service: Dine in Meal type: Dinner Price per person: CA$10–20

Awesome experience here always, came today Thursday April 25th, and the gentleman serving us was absolutely delightful, food was great and the atmosphere is very relaxed. Will always come here to eat whenever we shop in this plaza. Food: 5 Service: 5 Atmosphere: 5

Amazing good and place. We tried this place out for the first time last night and everything about it was wonderful. The service. The food. Everything was perfect. The chicken skewers, the Vietnamese spring rolls, and the fried tofu were chef 's kiss . We tried their Chicken Pho (spicy) and crispy noodles with seafood. OMG! The texture. The flavours. The quality. Everything was spot on. The food was so good that it was in a long time that our table of 5 was quiet, cos we were so busy slurping down our food. The service was fast and friendly. I think it was the owner who was also serving. She was so **** efficient. Food came out pretty quickly and, it was hot and delicious. We are.definitely going back.