Roma Pizza - Aberdeenshire

Have ordered from here a few times while visiting the area. Last night ordered a Lasagne with another dish. The Lasagne was stone cold in the centre and not edible. Had to share the remaining meal which was OK. On complaining was told a refund was not possible although to be fair was offered an alternative but it was too late for that. Personally I would not use in the future.

I have ordered from Roma about 10 times before and have always had a good experience. However, this time was very disappointing. I ordered a cheese pizza, but was given a Mexican pizza instead. When I questioned if the cheese pizza was not available, I was told that someone else had ordered it and I had to take the Mexican pizza. When I politely asked for a refund, the staff member walked away without addressing me. I decided to just accept it and took the pizza home, only to find that it was completely raw. The cheese was hard and raw, the pizza was cold, and the dough was more like play-dough than bread. The taste was awful and I will not be ordering from Roma again. The service was terrible and ignorant, and the food was cold and completely raw. Goodbye Roma's!

Have been a loyal customer of Roma in Banff for 5 year usually visiting twice a month. Recently they have signed up to feed me online and we thought this was great you could order online. So ordered and paid online to receive the 10% discount that it promoted (weekly text messages received) the guy then called saying he dosent accept card payments so we would pay cash when we arrived to pick up food, why sign up for an online service if you dont accept card is the first question. But because we are regulars we paid cash the guy assured us we would get the money back after various emails to feed me online for our refund no reply. So visited the shop today to ask for our refund to be told we were warned they didnt accept card payment which he did after it was paid online. He then preceeded to tell us we didnt understand how it works. We understand our bank statement ays Roma Banff We understand that we paid double for our take away and understand that he treats loyal customers poorly. We also understand we wont be going back and this has cost him alot of buisness for us in the future. Not good and not what we expected.

We ended up at Roma after we walked out of the establishment up the road when they ignored us for ages then took a phone order. I'm glad it worked out that way though as the pizzas in Roma are delicious not too brown and very tasty. The service was fast and friendly, even though the guy appeared to be the only one there. He even sang while he worked, which is pretty rare in Banff.

Regularly use this takeaway as their kebabs are fantastic. All the family love the food and no one is ever disappointed. Responsibly priced and only thing that could make it better would be a home delivery service