Waitrose - Wycombe

The coffee in Waitrose cafe is cheap tasting and not pleasant to drink. The blend they use tastes like a corner shop cheap instant coffee type. It is not a real coffee experience that other retailers offer such as SBs CST or NRO offer. I could not drink the Espresso it was bitter and metallic to the taste, The Americano was a similar watered down experience I could not drink. I can understand why they give it away free to loyal customers but please change the blend for better to those of us who want to pay and enjoy real coffee.

At Waitrose their decaf coffee is absolutely delicious! The coffee taste is strong, the flat white was the perfect consistency. I have enjoyed many cups here so the staff seem equally skilled. Well done team best decaf ever! The bacon was crispy and the roll freshly made. Service was fast and very pleasant staff.

The customer service at this restaurant was excellent. Despite arriving late with only 10 minutes to spare, I spoke to a manager at the door and asked if I could quickly purchase milk, eggs, and bread as I had no food at home and had been delayed landing at LHR. The manager said yes as long as I was in and out within 5 minutes. However, when I entered the store, an Asian woman near the fish area started shouting at me and telling me to leave as the store was closed. I was shocked and embarrassed in front of other customers and staff, so I dropped my basket, walked out, and complained to the manager. I also informed them that I would be sending an email to their head office.

The woman at the checkout was incredibly kind. Employees like her are the reason I would return. I cannot recall a staff member anywhere who has been as polite and friendly as she was. Waitrose should be proud to have her as a part of their team.

The food was well cooked but lacked imagination in my view. Staff ok but lacked a bit of dynamic service and attention