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Bidra med feedbackA day out at the farm. The staff did not intervene when two eight-year-olds ran into the baby and toddler soft play area and knocked over the little ones. There were no sandwiches or affordable wraps available for under £10, so we ended up having chips for lunch. We spent a few hours there, but it felt quite expensive for what we got. The new play area was lovely, but it already had some graffiti from tweens on it. They should have more staff monitoring the play areas as the zip line was also being misused.
This place need the rspca to go there. The animals are in a terrible condition. A pig collapsed and we had to cut short our time with the animals. This was supposed to be a fathers day outing, turned into a fathers day nightmare. Service in the cafe was just as bad. Staff too busy talking to both taking our order.
My previous review (2014) was 5* and we've returned many times but not since March 2020. However a recent visit revealed this place has sadly changed beyond recognition. The menu is now just overpriced burgers and sandwiches etc. It's very commercial and no longer has the lovely farm atmosphere we used to enjoy. We won't be coming back.
The ice cream was at best mediocre and grossly overprice. In addition the gentleman, although there was nothing gentlemanly about his behaviour, taking orders and card payments would benefit from some intensive customer service skills training. However the young lady with long blond hoar actually serving the ice cream was delight and extremely helpful.
Do not waste your money at this restaurant. It cost us £57 for 3 children and 2 adults to visit Santa. Santa was great and the gifts were good. The circus men outside were amazing and the kids loved every second. However, when we went to get food, burgers were priced at £9.95 each. The quality seemed low, like economy burgers from a wholesaler priced at £10 for a box. As a former burger van owner, I refused to pay that after already paying the entry fee. The staff on the van were rude and the manager who let us in seemed uninterested in welcoming families. The fire pit was small and did not meet Covid regulations, as neither staff nor customers wore masks. Overall, the experience was disorganised and not worth the money. Thankfully, my children did not notice.