Wendy's - Winston-Salem

I never write such letters, but I was so shocked by the treatment we received at our local wendy (2735 reynolda rd, Winston-Salem, nc 27106). my 2 children (5 year old little girls and 9 year old young) and I arrived tonight about 19:15 clock and there were 4 cars before us on the drive thru. it took us 20 minutes to come into the second window to get our food that was self frustrating (but I would never write a letter only for the waiting period). my little girl decided that she wanted to get a juice box, so I got 2 dollars out of my pocket and I told the guy who gave me the food that my little girl wanted a juice box. he said, “I should go back”. we just waited 20 minutes in the line and wanted only one juice box. I didn't ask her to make me an extra sandwich or meal, I just wanted her to reach into the refrigerator and get a juice box that I was happy to pay with the 2 dollar money I had in my hand. Anyway, I told the guy that it was silly that I came back to get into the line for a juice box, and I would really appreciate it if he could get me a juice box. he said he was not open to take money. I said, okay. I saw another man behind him who took money into the house, so I asked the man in the window if he could just charge me what would be great. his answer was in a loud ton “I don’t give ****” and he hit the window on me. my daughter started crying because she thought that this guy screams at me. I stayed quiet and sat there for a minute until a dame came into the window with a juice box. I gave her the 2 dollar (which I know is an overpayment) and she gave me a juice box. Once I got it, I said thank you and drove away. I'm 43 years old and I've never experienced anything like that. I'll never go back.

I waited for 10min to Order my Food kept saying Hello Hello finally drove up to the Window Address how long I was there and Suggested some should've informed me to pull up for Service and the Lady won't to get Smart with Me had a very Negative Attitude plus other Vehicles was behind me. The Night Shift on Thursday Night about 8pmFood: 4/5

Was charged for someone else's foodI ordered a single with a large pineapple and mango drink per website should have 10.51 but I was charged 14.38 because the car before me card was declined and when I asked for a receipt was told there was not one

Used to be a good location but now they run out of food late night frequently. At least 4 or 5 times now I've pulled into the drive thru late at night and been told they're out of hamburger meat. And drinks that aren't named Mello Yello. One time they were even out of fries. No bs. Or they're out of ice but won't tell you that until you've already paid. Just get a new vendor and be done with it.

Don't get doordash from this location. Multiple times my order is over half missing with plain not even cheese on the burgers instead of baconaters.