In-excess - Wiltshire

We enjoy having afternoon tea, and it was done exceptionally well in a charming setting. The sandwiches were complemented by small savory bites such as scotch egg pieces, quiche, and sausage roll slices. Everything looked and tasted delicious. The cakes and scones were equally excellent. We had bottomless pots of tea served in lovely teapots. We opted for juice with our tea, but could have chosen fizz for the same reasonable price. The ambiance and decor were charming, and the staff was very helpful and friendly. We will definitely be returning.

Been here in twice in October with a Colleague and wish it’d reviewed it then as it would be 5/5 as the food it excellent, the decor lovely and we had a great experience. Today however, it was very different. A sign saying “due to unforeseen circumstances the full menu wasn’t available” which is fair enough. The entrance was roped off with a lovely pink rope, yet the place was 1/2 full with customers. As we hovered waiting to see if there was a table, a very flustered and rude lady barked at us that she was now shut and her staff hadn’t had break since 8.30. I felt very embarrassed like it’d been told off at school. Nobody has spoken to me in hospitality like that for 30 years . I appreciate there was issues and that’s a shame but it happens and we all understand and are sympathetic. We love your cafe, it’s brilliant. However, there is absolutely no justification for being so damn rude to your customers. Stressed or not, today you were unpleasant, unprofessional and out of order. We will be back, but you need to understand the way your behaviour made loyal customers feel.

Brilliant place for lunch-despite not having full menu for a few weeks Tracey and her lovely staff still provide yummy snacks and cakes and go the extra mile to make you feel welcome-have recommended to many friends and cannot praise enough-thankyou Tracey and staff-will visit often

Called in for the first time for a coffee. Very very impressed with firstly the pleasant staff, also the clean premises. Our coffee was presented in proper cups and although the main menu wasnt on today, we decided to have quiche and pasty. All served with salads. Reasonable prices and will definitely be going back.

I can’t believe the quality of the food that was sent out from such a small kitchen. First class service and hospitality from manager Tracy and her team