Utopia - Willetton

Went to the store @ Southlands Willetton today. Bought a cake and asked to have "Happy Birthday" written on it. Counter person did not tell me it costs extra for writing. Paid for the cake. Went to pick it up and the lady said it costs $3.50 for the writing. We refused to pay it as it wasn't stated beforehand. The male staff suggested it was ok to waive the cost as the error was theirs, but the lady insisted we pay the $3.50. We were NOT happy with how she approached it and was VERY demanding. So we said we don't want the writing then. She proceeded to remove the writing and then handed us the cake. The cake was $69. This is about principle, if we were told it would cost $3.50 then we would have not asked for it. The cake was paid in advance to order in a large cake. I CAN'T believe the lady went through all that trouble for $3.50. We will NOT be coming back here EVER again, and will instead go to Breadtop in Carousel for all our future... read more

They launched a new cup which gives you two flavours in one. It's costly though - $6 without toppings. But a great idea that you get two flavours at one time. Definitely an indulgence! Love the idea but dislike the additional calories. Fighting a losing battle. =p This is our favourite store. A few Asian restaurants around. Done with dinner and walk next door for bubble tea!

Had their milk tea with choc sago. Some of the pearls were as hard as stone. I couldn't chew at all. I bet they mixed it with the yesterday's leftover pearls. Disappointing!

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