The Honey Baked Ham Company

In October ordered a ham for Thanksgiving. When it was time to get him, I was told there are no hams anymore? Then I was asked why, and I told her because I had a reserved time to pick it up and expected them to have my ham available. I asked her what to do, and she just wanted to figure out how to get my money back. Very unprofessional, sticky and will never order from here again! I ruined my Thanksgiving, where I could count on the family that came out of town. If you come here and expect a good service, I feel bad for you in advance.

Make sure that you check your order right at the cashier before leaving. I ordered a Thanksgiving feast with turkey, ham, and some sides. I admit they were busy but man they quickly threw everything into a bag and said okay that is everything! They didnt have the green beans but I was like hey, its okay switch it out for mac n cheese. I take a step back to allow someone else in and check my bags, and the turkey was not there. I told them and they gave me a glare but we?re nice about it. I am stepping out of the shop while checking the rest of the bags, and realized not only did they forget the turkey, but two boxes of stuffing. At this point I was holding three bags already, so put them in the car and went back inside. When I came back and told them that not only was I missing the turkey, but the stuffing, they basically scolded me for not checking the bags. I basically was checking the bags right there and they missed three boxes from my order. They were very disrespectful about the situation when it was their fault in the first place for rushing. It was my first time ordering from them because I work full-time as a nurse at the hospital. But they made me feel awful for no reason. I get that you are busy, but have some common courtesy and customer service. It is a good thing that I checked the bags before I even left the store

Terrible customer service. I went to pick up my order The associate claimed that she did not have any of my sick sites available. I was extremely confused since I pre-ordered this three weeks in advanced and received an email notification that my order was being prepared. This was a very overwhelming experience, especially over the holidays

I've been here several times and keep forgetting to add a review till now! Every time I stop by the employees are quite knowledgeable, amazingly friendly and helped me flawlessly with my orders and questions. The meals I've gotten here have all been wonderful. The plaza it's in is currently undergoing renovation, but they're still open and the shop is quite clean despite the construction going on in the plaza. Thanks for the great work! ?

When I arrived I wasn 't sure whether to go inside to purchase or call from my car. I was pleased to see the notices regarding social distancing. It was only one customer ahead of me and the service was quick and very friendly. The two gentleman were great! They greeted me when I walked through the door, ask me to stay safe and please come again. Yes, star customer service. Oh, the Honey mustard alone will keep you coming back. So, if you 're able, buy 2. Enjoy!!