1 Kitchen West Hollywood

I never take time off work, so I decided to take a staycation due to burn out. booked 2 nights because my partner thought it looked relaxing and amazing from their website. I’ve never paid this much for a room, it ended up being $1200 for 2 nights, I told myself it’ll be worth it.We requested early check in, so we arrived at 2 they sent us up to our room and it was the wrong room. I paid extra to have a skyline view and bath tub, so we came back down and the front desk questioned if I had mentioned a tub in the booking notes I let her know I wrote it in 2 out of the 3 note options I was given.She had us wait in the lobby as she didn’t want us to occupy or use the other room while we waited. Me, my partner, and my dog sat in the lobby for 2 hours in our sweatpants with no eta, I had a 5:30 (there were no other times open) dinner reservation at their rooftop, I’m sitting in the lobby in sweatpants and a rainbow leash and dog.. knowing they have a dress code.We asked the manager guy if our room would be ready soon for dinner… he had no idea but said we have special permission to go to the dinner looking the way we did and with our dog because he “called it in” and said “if anyone asks, just say he’s a service animal”…It’s 5:30 and we still don’t have a room, so we embarrassingly walked over to the host to let us into the elevator to go to the rooftop and she looked at us up and down “we have a strict dresscode” we asked if anyone had called and she said no, but let us up. We got up to the rooftop and it was the oddest welcome, most of the serving staff and host were standing around towards the elevator and once we landed they all just stared at us (probably because of our clothes and dog) we introduced ourselves and the situation and with a stank face the host got us a table after a lot of struggle finding one on the screen even though the place was practically empty besides older folks in shorts and Hawaiian shirts at the bar… Not to mention the female serving staff is required to wear shirt dresses that are so short they have to wear booty shorts under I only mention this because of the “dresscode”. The ambiance was weird Tuscany decor and lil Jon blasting.We hoped our room was ready, manager guy was gone a new lady is there and has no idea what we’re talking about 15 mins she comes back and says we have a room!Don’t be fooled by the photos the furniture in the room looks like they bought it off a closing sale of a rustic motel. Does not fit the “modern organic industrial” vibe they sell online but who cares, right?My partners dad calls to see how our staycation is going, he hears about our experience and says he wanted to send something up to cheer us up, this was around 6:00. At around 7:30 he asks if we like it told him we didn’t receive it, he calls us back and says the hotel will have it over no later than 8:30.. 8:30 he calls back and we still haven’t gotten it. We call front desk and it’s the manager guy, I told him the situation and also that I did not get my welcome rosè that I paid for a part of my room package. He yelled at me and said “OKAY I ALREADY TOLD THE KITCHEN they’re cooking it up right now” I replied “oh.. do you know what time?” He says “okay fine you want me to go to the kitchen myself and tell them again?! Would you like that?!” I let him know we’re not trying to be difficult and he hangs up on us.The “surprise” gets here at 10pm, Prosecco and cold cookies.. that’s what they cooked up. Next morning I get a survey and Andrea calls me I tell her blah blah and she offers to put us in a loft out last day we get there and the room is worse and towards the street and our neighbors screamed almost all day and we were next to the housekeeping closet so lots of noise dog was not happy. We get woken up at 7am from pots and pans banging the strike starts. Well, a month later I find out they charged MY card for the gift someone else outside the hotel sent up.. had to argue with 2 receptionists to get Andrea to call me back. I want a refund for my stay honestly. Horrible.

Spectacular green facilities with some rustic features in a luxury hotel with great customer service and food and beverage options. I went to Harriet’s rooftop bar and met Eric, the mixologist. I love a fresh mocktail since I don’t drink alcoholic beverages, except bubbles for a toast on special occasions. Eric made a delicious raspberry, lime, ginger concoction that was pretty with color and garnished with a slice of cucumber and mint! I loved it! His friendly and professional style at the bar was exceptional and I have been to some of the best bars in hotels and restaurants in the area.Kenny was the bellman who kindly showed me to the guest room, after a visit with Danielle at the front desk, and their team, including valet parking services were seasoned, friendly and professional.A beautiful and stylish property and a welcome addition to the neighborhood! Thank you 1 Hotel for the wonderful hospitality.

My first ever 1 star review. Really, really poor.Rest of reviews cover it although we had many problems with our specific booking that I hope aren’t consistent with their usual levels.I wish them well in sorting out their hotel.

Gorgeous property and room, but strike is disruptive and takes away completely from the experience. We booked months in advance and had no clue about the hotel worker’s strike. As someone who was unaware of the current situation.. waking up early morning to drums and every kind of noise maker imaginable is pretty unpleasant. Management made it seem like no big deal, but if you want to have a peaceful vacation choose another location for sure at least for the time being.

Mark made delicious cocktails and Joseph did an excellent job on service helping me to order my lunch. Mark is an awesome person with warm welcoming attitude. The enjoyed the total experience. I recommend all of my business partners to have lunch here to get 5 star service.