Dunkin' - West Haven

Every time I visit this restaurant, I experience the worst customer service. The staff, especially during the morning and afternoon shifts, behave like it's a frat house—yelling, joking around, and seemingly taking forever to prepare orders. Just the other day, I saw them tossing my bag of food back and forth in a playful manner, and it ended up dropping. They then asked me to wait another five minutes for a completely new order. The only apology I received was from the girl at the window, who laughed off the situation, assuming I would find it amusing too. I've never shown any irritation towards them, as I believe in giving people the benefit of the doubt. The only reason I continue to patronize this place is that they usually get my orders right. However, I must say that the management at this location really needs to improve their hiring practices.

Why have they stopped accepting cash payments inside? The drive-thru line is now ridiculous, creating far too much traffic for such a small gas station!

Listen man … idek what to say lmfaoo. just pick another place. i hate how the ovens be off at 1 pm. Man YOU KNOW u just don’t want to make food stop talking junk about other people man, that is just foul.

Literally 37 minutes for me through the tour and I was third in the line

Omg where do I start?? I had no idea how many coffees they have and my mind was blown. Me and the lady waiting on me were laughing because omg everything on the menu looked delicious so I'm finally got the Oatmilk Ice Milk