Starbucks - Webster

This literally has to be the best Starbucks I’ve ever been to in my life. Every time I come here I ask for a Mango Dragonfruit Lemonade and it always comes out amazing and it is probably the best drink I’ve ever had in my life. Honestly though, it is underrated. The workers are so polite and very welcoming. I would definitely recommend this Starbucks. Thank you all for your kindness and welcoming!!!!

Not sure what happened to the first 4oz of my Venti… not sure why I paid $11 for this much to be missing before I take the first

Mobile order ready quickly. Store was clean and organized. Barista greeted me when I retrieved my order. Friendly

Visited via the Drive Thru at 7:07pm (19:07). Asked the “barista” for assistance in throwing away a SEALED item, in exchange for the Frappuccino, as the garbage was clearly adjacent to the window station that she was working. To my surprise, the Barista’s attitude suddenly changed, when she sarcastically informed me that “[they] aren’t allowed to take anything back through the drive-thru”, but didn’t hesitate in between “have a great night” to then slam the window on me. Let’s discuss why this is poor customer service:1. The customer is always right. If I’m the paying customer of an $8.00 drink, do your job and comply with the customer’s simple requests. Customer service is needed to keep return customers. Corporate and management knows this.2. The item I was requesting to be thrown away was sealed, not contaminated, not visibly soiled, and not a drink with a lid or straw. In fact, it would have been less of an infection control risk to throw this item away than it would be to accept my credit card, or for me to hand back an incorrectly made drink (which unfortunately happens frequently due to untrained or difficult to train staff).3. It is easy to wash your hands, and should be taking place frequently in this situation. Staff should be washing hands when visibly soiled, or after every so many customers, while using a disinfectant to sanitize their hands in between customers. It would have been very simple for this “Barista” to simple toss the sealed and clean item into the trash, wash [her] hands, and go back to work. This would have been the most appropriate customer-service oriented option.Please review this incident with the “Barista” in question, and advise her of the difference between assisting a customer with a reasonable request versus denying a customer of an egregious or infection related request.By the way — the Frappuccino was also made incorrectly.

Great location. Easy to get in and out of. Plenty of parking and friendly staff. Great for an afternoon coffee pick me up. Great selection of items