Buffalo Wild Wings - Washington

We went there wanting to eat dinner and relax. You get seated by the people working the to go food area. While it was a Saturday night the place was nearly empty, only a few tables had diners. The 2 people working the register that were supposed to seat us completely ignored us. We waited until all customers were gone and the guy walked past us to go to the back, the girl walked past us to clear tables. It was completely disrespectful. I went to where a waitress was texting on her phone and she said they seat me but I can sit down wherever. She then went to the back. Herself and another waiter walked by twice, and the register staff also, all ignoring us. It was pretty clear we weren?t the right type of people to get service. Very disheartening after having nothing but great experiences in the area all weekend. They sure stood out as a place to avoid, pathetic.

Not only was the service terrible the staff was unethical. This was the worst Buffalo Wild Wings I?ve ever visited. I can see why this chain is in decline. First, I ordered via the QR code. After ~1hour our server said boneless wings were no long available, and asked if we wanted traditional instead. Despite it already being an hour, we agreed because at that point we were emotionally invested in getting our wings. After yet another hour, we still didn?t get our wings (and side sauces) so we asked the server to cancel them and to give us our receipt. At this point, first the server brought back the receipt with the undelivered wings still on it. After asking twice, the wings were removed from our paper receipt, but after checking our mobile order tab, we noticed she?d just moved the items onto the mobile order and our card would still be charged for food we never got. So on top of terrible service, they behaved entirely unethically and tried to charge us for food we never got. Oh and by the way they never ?make it right? like they seem to pretend they do in their google customer replies. Avoid this location if you even want the semblance of a meal or half-decent service.

I got to take my birthday freebie wings from this branch today. Their service was super. ???????? I ordered the parmesan garlic boneless chicken wings, and I highly highly recommend it! So juicy and crispy at the same time.

This location was not the best. they didn?t tell us they was out of food until we order drinks then they serve us the wrong food. This is a family establishment but they was not equipped to handle the big crowd that was coming in this is my opinion. We have had the Hot honey pizza and they didn?t serve us what we asked for they serve my daughter hot chicken when she asked with no sauce then was told that it would be a little weight for her to get what she ordered but we didn?t have the time I think that was unprofessional when we asked for no sauce. our waiter act like she didn?t want to be there and when we asked for a supervisor we never got one.

Considering I love the wings and I was accommodated by the Manager but still disappointed in the service. My order was missing items and the amount of fries given is a disgrace. Supposedly they weigh the fries now, well lower the price to equal the kids meal portion