Tim Hortons - Victoria

Could you please provide more details in English for this restaurant review?

The staff is friendly and proficient in handling orders promptly to ensure your food is ready as soon as possible.

Service was too bad.Parking: It was ok when it’s not busy.

I visited here January 25, at around 9pm. There were two female and one male employees in the store. One of the female employee I have served was nice. I spent at least $15 during the 1-1,5 hrs of time I was there.When I got into the store the male employee (he told me that his name is JB-I have pictures of him to identify who he is) was blocking the way to the washrooms and I asked him if they are going to close soon. He said no, he is going to clean it. During the whole time I was there he didn’t clean the washrooms but he kept the way blocked anyway.Before I left the place I decided to go to the washroom and I even asked for permission to go in and he nodded from far. I went in maybe spent three minutes the most he knocked the door. I said I am coming out. I had my ear phone I wasn’t hearing what he was saying but he was saying something to me and still knocking the door. I again said I am coming out but he didn’t stop knocking. I opened the door, I was frustrated. Asked him “What is going on?”. He said he is going to clean it. I said I told you I am coming out why are you keep bothering me. He was rude, repeated what he said. I mentioned about him telling me that he would clean the washrooms when I first went into the shop. I said “You decided to clean the washrooms while I am in and you wanted to specifically start from the washroom I am in.” He told me he is going to call the police, he threaten me and I told him to call. I don’t suggest anyone to go there. I got treated badly and threatened on top of it. It was a horrible service and horrible experience.Oh by the way, there were another customer he allowed to use the washroom and he didn’t go after him and knocked the door while he was in there. And also while I was taking photos of him outside, I saw that he didn’t go to the washrooms to clean as he told me. He just close the door and went back to the counter.Is it how you train your employees to treat people, Tim Hortons?!! This is not acceptable Tim Hortons. I have pictures of him and I will take this to higher places until this guy apologizes from me.

Shrinkflation at its worst. This review is more about Tim Horton’s as a brand than the location itself. The staff were doing a great job managing a large amount of orders and I was impressed with how quickly I got my food.My sausage farmer’s wrap was about half the size it used to be and the convenient rigid paper packaging was replaced with a flimsy paper wrapping. My hot chocolate had almost no taste whatsoever. I suggest to everyone to avoid this brand entirely and to go somewhere with higher quality food (which is pretty much anywhere at this point).In case some Tim Horton’s ever reads this: you had a golden brand with a great reputation and you ruined it. I’m thoroughly disappointed with the quality of Timmy’s today.