Dunkin'

I've been going here since 2001. I feel bad for the owners because they the pool of people they have to hire from is garbage.My hubby literally just went grabbed my coffee. He wasn't greeted, no one n there but him! He had to ask to be assisted. Then he had to ask for the coffee to be made!He said all they were doing was walking around slow motion talking. This is why I do the location at Walmart, same owners they are better!

I decided to give Starbucks a break today and try Dunkin (hwy 5 location in Douglasville-across from the Starbucks). Big Mistake!!! I ordered a sandwich and a bottle of Orange juice. I asked for a cup of ice to go with my orange juice. To my surprise, I was told that the cup with Ice would cost $1.00. Keep in mind, I ordered a beverage. The cashier was very pleasant, and I can tell she kinda felt bad about the cost of Ice. Nevertheless, I asked the manger on duty if she thought the cost for a cup of ice was excessive. She quickly stated, with no empathy, their location is privately owned; therefore, the price is what it is... This was a great opportunity for her to offer me some type of concession. I was clearly spending almost $10 bucks for a sandwich and a beverage, but she had not interest in accommodating me as a customer.Furthermore, the croissant was horrible. The bread was hard and over cooked: it had black burn marks. Bottom line, lesson learned: I'll stick with Starbucks going forward. This location of Dunkin lost a potential customer, and they clearly did not care about my business or my experience at this location.

So my coffee roll was good but the coffee that I ordered was an iced coffee tasted completely water down barely any cold foam inside the coffee just felt like the coffee was a waste of money and extremely slow. the workers act confused on what went where when it came to the customers

I couldn’t tell you about receiving good service from here if my life depended on it. I have several experiences w it this location bc it’s on the way to my job for the past 3 years. It never handles crowds well at all, even when it’s slow. They’re just kids in there most of the time, who are acting like kids.They are there to joke and flirt w one another and perform the job second. They get your order wrong all the time. If it’s been this bad this long it shows the management isn’t any good either.

It's Dunkin'! They have great coffee and excellent service!