Zaxby's Chicken Fingers Buffalo Wings

Today was our date night, and my sweetheart had never been to this restaurant before, so I decided to treat him. The food was hot and delicious.

During this visit the service was fast, but I wasn't at lunch or dinner. eating was hot and good as usual. the requested sauce was missing and I did not notice until I was back on work.

The customer service at this restaurant was good. However, I was missing a few things such as one of my chicken platters (I ordered 5 but only received 1 on 20.12.2013, page 1). The restaurant also did not provide napkins or utensils. Despite this, I was still able to enjoy my meal. ♪

Just stopped in for lunch on the way home. Looked at other local restaurant choices but decided to go with a reliable fall back meal instead, but was soon greatly disappointed. As we stepped in there was no one in line and our order was taken quickly. The gentleman at the counter was pleasant and did a good job in taking our order. But he did inform. Me that they did. It have any soda in either machine (lobby nor drive thru , so he offered sweet or unsweetened tea, I asked for water cups to which he explained that was not an option either. Just tea. So that was a hard pass but it wasn't his doing. So no need to be upset with him. I had also requested ordering a few buns (to make sandwiches with the 20 piece strips we ordered for our family to share. But the guy at the counter asked how to ring it up and said he could only rung up toast. Zaxby's Corporate -please add a charge for a bun! Why can't all Zaxby's sell buns???? Our order came out pretty promptly but we had ordered extra seasoning on all the fries and it seemed as though they lacked all seasoning entirely. That was solved with another trip to the counter, but had we taken the order to go as we had considered it would have been extra bland. The fries were less than hot/crisp. And the strips were inconsistent both in size and breading. Several seemed extra crispy while others looked more grilled than breaded and fried. The location, both dining area and restroom was clean. They gave us about 20 napkins which was more than sufficient and they were generous with sauces. Another noticable difference in this location versus ours at home seemed less community supportive as the walls at ours are sprinkled with support of local schools and their sports teams. This one's decor is mostly about Zaxby's itself. My daughter said she saw a Georgia Tech something or other but I did not notice it while I was there. This had no bearing on my experience but it was a stark difference in decor versus what I'm used to seeing. I learned I really do not like eating Zaxby's without being able to have a drink to go with it.

The drive through line when we arrived at roughly 2:40pm on 9/4/22 was long so I decided to use the app to place my order. I entered the line at 2:42 and placed my app order. It told me I had to go inside to the 'to go ' shelf to retrieve my order that it would be ready at 2:58pm. I parked and sent my son inside at 2:54 a few minutes early so he could get the order as soon as it was shelved. At 3:05 I walked in to check on him and found a haphazard line of people waiting anxiously around the counter. The shelves that would hold door dash, uber eats, to go orders, were empty. The young man behind the counter never asked who he could help or addressed anyone that didn 't try to speak to him first. There was one person, the young man, at the counter and he had no customer service skills whatsoever. A door dash employee came in and waited forever to be acknowledged (keep in mind I had NEVER been acknowledged yet and this was 3:12pm). The door dash order wasn 't ready, and in the meantime two customers who wanted to place dine in orders came in and were utterly confused as to where to go to place an order. All the people waiting for food and acknowledgement were blocking the cash register area where order should be placed. At 3:23 I loudly excused myself to the young man and asked if he had an order for (my first and last name). He handed me the bag. I asked for a cup. When my son and I checked the order, they had tossed the traditional wings. I specifically asked for plain. This was a $13+ meal that was cold, late, and prepared improperly. I exited and was livid but not about to wait to SEE if they 'd try to correct the order. There was no redeeming quality about the restaurant at all. Customer service and simple manners and courtesy were non existent.