Kfc - UPPER MARLBORO

On Saturday, March 5, 2022, I decided to use a voucher from my previous order at another KFC location, where I had a disappointing experience with cold food and poor customer service. This time, I chose to visit this restaurant, and I must say it was very clean. The staff, especially the delivery drivers, were impressive. I ordered chicken wings in buffalo style, which weren’t particularly enjoyable, but the manager was very friendly and accommodating. I would definitely come back and support this restaurant because of their excellent service.

Lately, I've received excellent service at KFC; it seems like they have some new staff. They even got my order right, and the cookies were soft and fluffy!

In terms of KFC locations, this one stands out as one of the worst. I've tried giving it a chance a few times, but the staff consistently display a poor attitude. While I understand that everyone can have a bad day, what’s even more frustrating is their inability to correctly fulfill a simple order. Each time I think, “I’ll give them another shot,” I end up disappointed. On my last visit, I received the wrong drink, waited 15 minutes for just a small portion of chicken, and later discovered that they forgot my main meal entirely. It’s hard to believe these employees earn even minimum wage. I find myself cursing every time I think about it and genuinely wonder how this place manages to stay open.

I ordered food through Drive-Thru and after paying and getting my drinks I was told to move to the end of the building and someone will bring my food out. I waited for over 25mins and pulled around to come inside to check on the progress and there was the most putrid smell of sewage and human waste smell in the entire building. Another customer that was waiting says the employees said their sewage backed up and overflowed back into the building. The gentleman that took my order in the drive-thru tells me that they're preparing the food that should be out shortly. Once leaving right back out the smell was in my clothes and 5 minutes later the young lady brought my food out which the bag smelled just like the inside of the building I checked the food and the food was lukewarm and cold the biscuits were like stones and partially smelled like the inside of the building. I just pulled over and trashed My food because I'm pretty much sure that had to be a health hazard and for those employees to still be in the building, cooking and serving people food isn't safe to their health and also the people that they were serving food to. The store should have closed temporarily to handle that issue for its employees and also customers who are shopping! Service: Take out Meal type: Dinner Price per person: $30–50 Food: 1 Service: 2 Atmosphere: 1

Someone needs to properly train the employees at this location on how to make the spicy wings properly. My wings was very soggy and Luke warm at best. No crunch at all and the taste was very off-putting. I just purchased the same wings at the Colmar Manor location the night before and the wings were very fresh, crispy and prepared to perfection but this location is the total opposite. This is very disappointing because this was one of my favorite locations and I went about 5 miles out of my way to go here expecting a much better experience. The chicken was so disappointing that I gave it away and went to the Popeyes further down Crain Hwy. If I hadn't already driven off and was on the clock I would have turned around and taken it back to get a refund or have them to make my order over the right way. If you want to try the new wings go to another location. Service: Take out Meal type: Dinner Price per person: $10–20 Food: 1 Service: 5 Atmosphere: 4