L'moon Creamery Upland

Went here a couple months ago and L’moon remained memorable, but not completely positive. For starters, the place has a cute aesthetic, but the moment you begin to settle in there, the energy starts looses its charm the longer you notice its small details. Work environment. The poor girl was working by herself while her other coworkers were giggling in the back as she was the only one on the register, serving ice cream, and boba drinks. She was doing her best and I bless her heart for trying to work a long line on her own. I hope she is well. The B rating explains itself in another review. The Thai Tea boba was okay. Knowing that this shop “specialized” in Thai Tea and had a reputation for it in the past, my partner and I had high expectations. It was very milky and didn’t have a strong Thai tea flavor. A big bummer. The Thai Tea ice cream is over rated and can only be used for aesthetic photos. Again, big on milk and had a very very VERY faint Thai tea flavor. Boba is cooked good, so that is something good coming for them. If you want real proper authentic Thai Tea, go to your local Pho place or a tea house in Claremont. Or simply go to any boba place that serves it. It would probably taste more better than here. However, if you enjoy a milk tea, this is the place for you.

I used to frequent this location a lot until I moved out further to LA and now I go to the Pasadena location. I came back to Upland to visit some family for Memorial Day and thought to get them some soft serve. Man, this location has really gone down hill. It’s like when parents birth a new child and neglect the first born. You can tell the owners of this business really favor the Pasadena location over the Upland one. The Pasadena location is so much cleaner and well decorated.I asked the workers why they had a B rating and they said it was all public information and I could go onto Yelp to see what they were docked points for. I tried to ask why they were having problems with their health score and they said it was “out of their control” so I’m assuming it has to do something with management not caring.I will say customer service is always a 10/10. The workers here are always very friendly and you can see they do their best even when it’s busy.I hope management does something and improves the state of this store.

I have been a patron of L’moon for years, I’d share this location with all of my friends and family. Recently over the last year the place has really hit a downward slope. From the consistent B rating greeting you at the entrance, the worsening of the hygiene of the place, and the last straw, expired products.The place has really lost its charm, everything is dirty and it looks like the place hasn’t been deep cleaned since it opened. Literally stains and grime from the floor boards to the walls. They have a sign by their front sink stating “little black flies are starting to appear”. I am truly disgusted that this establishment runs like this and owners have not taken the time to do something as simple as a deep clean.For me, the last two times have resulted in a less than appetizing experience. I order the Thai Fighter which comes with a sweet cream crème brûlée style topping. This is my favorite part, so I usually start there. My sister ordered the Fire Rabbit which is the milk tea version. To our surprise, we tried the sweet cream and immediately looked at each other. It was SOUR. We went back inside and explained to the girl behind the counter, she shared the cream was a day and half old. For a product that constantly being pulled in and out of refrigeration in a plastic container, this should not be still in use. Also, their cookies which used to be delicious, now just look like lumps of flour and are more burnt than usual.I gave them two stars, simply because the girl behind the counter offered us refunds or a different product. She could’ve used a little more pep though, for an empty store, the customer service could’ve been better.I’m adding the photos of the hygienic state of their store and am reporting them to the Department of Public Health. They have a new location in Pasadena and I hope that one is not heading this in the same direction.

The match was super good but the fire dragon was actually so horrible like I took 2 sips and it tastes so bitter and unlike any milk tea I’ve ever had. Like maybe the milk was bad because it tasted sour not even just bitter.

Their L'Moon Thai coffee is pretty good. The bobas are not too sweet and they add the right amount of ice. Looks like their menu has a lot of variations besides what's shown on the menu.The place does have a B in health though.