Jack In The Box - Ukiah

Inconsistent experience... Today, I received soggy fries and some very old meat. They attributed it to DoorDash, but I know that the food traveled straight from the restaurant to my house, and I can recognize old meat when I see it. Unfortunately, today’s staff didn’t seem to notice. I suppose I'll only order from here when they’re busy; otherwise, it seems they don’t want to “waste” their old meat by throwing it out. Yuck!

Standard drive-thru experience. There was a bit of a wait before my order, but the food was fresh and delicious. The woman who took my order was very friendly and suggested a fantastic way to make the chicken strips spicy! I had driven quite a distance and couldn't handle the spicy chicken sandwich, so she kindly gave me Frank's RedHot sauce for dipping. It was excellent!

I was waiting in the drive-through when a truck slammed in the back of the car that I was in and and the employees of Jack in the Box or more concerned with clearing the lane of traffic then my well being. To make things worse they insisted I still place an order despite my uncertainty about my physical condition and whether an ambulance ride was gonna be necessary necessary. After demanding my order in person without my vehicle being able to ride up to the window like a normal drive-through it was absolutely shocking when the next night I was told they would not take my order from the window unless I was in a car. Yes I went back to the next night because I think that some people just don't know how to handle emergency situations very well and I feel that that shouldn't impact my judgment of the whole brand and chain of wonderful fast food establishments that I've grown to love since my time here in California began. Unfortunately I don't think I'll be able to spend my money at Jack in the Box anymore. I would rather go hungry in the middle of the night when they are supposedly the only place open around here Then risk the kind of food I would be expecting from the well well I would have to call them touched by God in the head kind of employees. I understand it don't put the cream of the crop … I'm not gonna continue on my little Tirade because I'm looking into Uber eats at the moment trying to see what options I have now that Jack in the Box in the Box as well gonna be staying in there for a while if not forever.

Great service and fresh food. Love new staff and friendly people. That was 6 moths ago. Today. The cashier missed understood my order and made me buy more because they messed up. Then the casher 2 ppl were very rude and Bad customer service

They got my order wrong, but the food was still tasty, so I didn't say anything.