Smashburger - Tulsa

Had a bad and bizarre experience. I asked for a chocolate and strawberry milkshake and the lady said she had to charge me for two different shakes? I explained to her that I wanted half-chocolate half-ground in a shake. they said they didn't have this option. I wanted to talk to the manager. she rolled her eyes and said, “You can ask him, but he will tell you the same thing I have done,” with a very rude and indecent tone. the manager came out that he was called brant. brant said that they were in the position to do that so he shows “red hairwoman” how to do it, she goes to look and roll me and her eyes and stick her back? I told the manager that she did this and she said, “I don’t even look at you.” I sat down and waited for my order. I started recording this "red head" because she gave my side eyes and her eyes rolled on me. she went by and screamed and said that's insulting. I said what you're doing is insulting. then I ask the manager for her name. he said he forgot her name, and he pulled a blank. he said that they usually don't act like that and that they have a hard time. look at them, we all have hard times, but I don't disprofessional or scream people. anyway, after the manager went on the back “to get their names” which is a lie. where did they not know their employee names? he said her name was "Julie Childers", but I think it's a fake name. this lady is just crazy and unprofessional.

Very disappointed today….we drove from Springfield MO and searched out Smashburger to eat on our way to Texas. I called first to make sure they were open and the voice recording said they were helping dine-in guests. “Ok, so that means they’re open!”, I thought. After missing the exit due to construction we went out of our way to circle back around only to arrive to a locked door. No sign on the door with the reason for closing and no update on the Facebook page. Very frustrating!!! Additionally, I’m not a fan of posting negative reviews and would much rather contact the manager or business directly but the messaging option is not on.

I love Smashburger. The first one I went to in Boston, it had me hooked. This one? The burger wasn’t right, not smashed at all. The crispy patty that makes it so good wasn’t there. Disappointed in this location.

Ordered for my 25 year old daughter and she loved her cheeseburger, sweet potato fries and drink. Plus the friendly service and atmosphere.

It’s always been an excellent place to eat and they have the best burgers in Tulsa.