Primohoagies - Trevose

I have no idea what happened to this place, but the services had declined. I ordered two hoagies today $26 and some change. It has like three slices of meat on it. I’m trying to figure out how and why? Primos used to be great…

I 'm not sure where to begin because this is a long story but I will do my best to make it as short as possible. On June 15th, I ordered 2 hoagies. For purposes of the length of this post, I 'll just talk about 1 of the incorrect hoagies. Just a few examples. Half the hoagie was supposed to have cheese. the entire hoagie had cheese. And it was mostly cheese and barely any turkey. there was barely any lettuce on it but there were tomatoes and onions. I asked for sweet peppers and hot peppers ON THE SIDE. there were hot peppers ON the hoagie and no sweet peppers or hot peppers were provided on the side as requested. On the evening of June 15th, I called and talked to someone who claimed to be the manager. They, of course, appologized and assured me someone would get back to me the following day. That never happened. I was then on vacation for 2 weeks. When I returned, I emailed them. The person who emailed me back (Smruti Patel), had a rubuttal for each and every complain I stated. One of them included: Also it does not mention any lettuce, tomatoes or onions so we did not put any of them on it First of all, there WAS tomato and onion on my hoagie. And if what he/she is saying is really true, every hoagie they make does not include lettuce, tomatoes and onion unless specifically requested. Not so believeable. Furthermore, he/she claimed to have called me back the following day (6/16). He/she claimed it went right to voicemail. I 'm not denying that may have happened. But I would think that a person trying to get in touch/make things right would leave a voicemail. Additionally, I had no missed calls on my phone. Something just doesn 't seem to add up... I 've had problems with this certain location before but it 's been several months so I thought I 'd give it a try again. My mistake. Mr/Ms. Patel offered me a buy one primo, get 50% off 2nd one because of this situation. That is not something I am interested in because clearly there is a lack of quality control at this store. I would expect a refund. Edit: the owner did finally refund my money for the 2 hoagies. I appreciate that.

Best hoagies in the area. Try the Big T Diablo with long hots. Save 2 bucks off a primos size every Wednesday.

How the mighty have fallen. In the past, Primos had never disappointed. They were always at a higher price point, but it was made worth it with the quality and quantity of their sandwiches. I order a buffalo cutlet with extra blue cheese dressing and pickles on the side. It was as if they made the small sized sandwich realized I ordered a primo size and just transferred the meat and additional accoutrements to the larger roll without adding anything else. At the price point of $16 for 9 inch sandwich I feel I’ve been burned. If you want a proper sandwich at a fair price forget Primos and make your way down the road to Mama Russo’s. 0 Stars.

How the mighty have fallen. In the past, Primos had never disappointed. They were always at a higher price point, but it was made worth it with the quality and quantity of their sandwiches. I order a buffalo cutlet with extra blue cheese dressing and pickles on the side. It was as if they made the small sized sandwich realized I ordered a primo size and just transferred the meat and additional accoutrements to the larger roll without adding anything else. At the price point of $16 for 9 inch sandwich I feel I’ve been burned. If you want a proper sandwich at a fair price forget Primos and make your way down the road to Mama Russo’s. 0 Stars.