Costa - Tower Hamlets

Ideal location by Spitalfields Market. Nice layout to relax. Staff very efficient, cleanliness orientated friendly.

During our visit to the coffee shop on Commercial Street, Shoreditch, East London this afternoon, we encountered a very rude lady barista who claimed to be the manager. However, when we checked with another local Costa, we found out that the manager was actually a man. We were shouted at and talked over by this disrespectful representative of Costa before I could even finish my first question. The issue arose when I tried to ask if the toilet required a code for entry as my 2-year-old baby needed his nappy changed. I was told to use a public toilet and was scolded for expecting to use their facilities, even though I mentioned that my wife and baby were next in line to order drinks. If you are having difficulty training your staff in basic customer service and communication, I can provide you with information on available courses that could help improve their behavior. This incident ruined a rare family outing for us. We are regular Costa customers, but this experience has made us reconsider our loyalty.

Costa Coffee is one of my preferred coffee chains. This one hit the spot for decor, service, coffee etc. The chipotle chicken toasted sandwich was a hit.

I went to this restaurant for breakfast last week while staying in Brick Lane. It has a lovely Costa layout and they offer regular juice, unlike Starbucks. I ordered a toastie and two sausage rolls, which were served with either ketchup or brown sauce. These rolls are the best I've ever had and taste delicious, much better than Starbucks. I highly recommend them. The restaurant is spacious, clean, and the staff are polite and friendly. I will definitely be returning in the future.

Really great Costa, super happy friendly welcome form the staff. Staff member Avess really great and very helpful Good atmosphere and brilliant range of cakes and snacks Clean tidy and good location